PBO FRONT OFFICE AGENT

Welcome to an exciting opportunity to be a part of something truly special! The opening of an IBB Hotel in Malta. This is your chance to embark on a journey that combines your skills, expertise, and dedication with our vision of exceptional hospitality. We are committed to providing a dynamic and supportive work environment where your talents can flourish, and where you can contribute to the success of our venture. As a member of our opening team, you will be at the forefront of creating a warm and welcoming atmosphere that sets the stage for unforgettable stays. From the moment our guests step through the doors, your genuine enthusiasm and commitment to service excellence will leave a lasting impression. Whether you’re an experienced industry professional or looking to start your career in hospitality, we value diversity and recognize the importance of each team member’s unique contributions. Join us in fostering an environment that celebrates collaboration, innovation, and growth. The Duties: Greet guests warmly and handle the check-in process efficiently, ensuring all required documentation is completed accurately. Provide guests with information about the hotel facilities, amenities, and services. Process payments, handle cash transactions, and maintain accurate records. Coordinate with other hotel departments to ensure smooth check-in and check-out procedures. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction. Provide accurate information about hotel policies, services, and local attractions to enhance the guest experience. Assist guests with booking reservations, arranging transportation, and making recommendations for dining and entertainment options. Address any issues or concerns raised by guests, escalating them to the appropriate department or management when necessary. Manage guest reservations and room assignments, ensuring accurate and up-to-date information in the hotel’s CRM. Follow established safety and security procedures to ensure the well-being of guests, employees, and the hotel property. Skills and Attributes: Minimum of 5 O-Levels or hospitality-related certification. Previous experience in a customer service role, preferably in a hotel or hospitality setting would be considered a plus. Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds. Strong in written and oral English language. Excellent organizational skills and the ability to multitask in a fast-paced environment. Proficiency in MS Office. Flexibility to work in shifts, including evenings, weekends, and holidays. In return for your dedication and hard work, we offer competitive compensation packages, opportunities for advancement, and the chance to be part of a close-knit team that feels like family. This is your chance to make a difference and be part of a remarkable journey from the very beginning. Join our team at IBB Hotel and become part of our young, dynamic and open team. We want to hear from you! #J-18808-Ljbffr