TECHNICAL SERVICE COORDINATOR

Full-time Experience Level Experienced Professional A Snapshot of Your Day Siemens Energy is looking for a Technical Customer Service Coordinator for the Electrification Automation Digitalization (EAD) Solutions Business Unit located in Milan. Our customers are Shipbuilder and their service team, Yacht/Vessels Captain and chief engineers, Papermill and other productive industries in which our solutions are installed. You will join a dynamic and business growing Service Team, play the crucial role in ensuring high quality services to our customers efficiently, optimally and proactively. How You’ll Make an Impact Provide technical support to service personnel and clients to resolve complex technical issues and ensure systems operate correctly. Coordinate and lead the team of technicians, ensuring that maintenance and service activities are carried out efficiently and professionally. Plan preventive and corrective maintenance activities to ensure the optimal functioning of the solution, prioritizing the requests based on contractual agreements or opportunities in collaboration with Project and Service team ! Handle resources, including materials, tools and suppliers, necessary to perform service activities efficiently and in compliance with safety standards. Establish and manage relationships with clients, ensuring their needs are met and timely, high-quality solutions are provided. Harvest service opportunity while growing the trust in S.E! Provide ongoing training and support to service personnel to ensure they stay up to date with new technologies and maintenance methodologies. Implement KPIs and customer satisfaction, in cooperation with service management and EAD targets. What You Bring High school education in industrial automation or a degree in engineering automation and control, or an equivalent combination of education and experience. Commissioning and service background for at least 4-5 years in fields of our interest is required. Knowledge of the variable frequency drives technique and synchronous and asynchronous motors, including commissioning and service activities. Italian and English both spoken and written. Additional EU languages are highly appreciated. Drive license: B Control systems theory applicable to an inland DC Grid. Electro-technical fundamental related to Low Voltages distribution grid Ability to work in a multidisciplinary and diverse team also composed of colleagues from other countries. Customer orientation, Strong ability to multitask and prioritize work. Strong orientation to analyze methods and ways to find ideas for improvements. About the Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Enjoy a stable permanent employment in a company with a long history in innovation and technology Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement. Collaborate with experienced experts in an international environment Opportunities to work on a variety of innovative projects Seize individual development and training opportunities, from job specific to soft skills Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. Never stop growing: plenty opportunities for continuous and individual learning journeys #J-18808-Ljbffr