SERVICE OPERATIONS INTERN

Job Title Service Operations Intern Job Description Type of contract.
6-month extracurricular internship Location.
Genova, Italy Join our Service Operations team, which focuses on improving service delivery by analyzing performance, supporting process improvements, and ensuring quality across operations.
This internship offers a hands-on opportunity to work on key initiatives like performance monitoring, quality issue management, and stakeholder collaboration in a dynamic and fast-paced environment.
Responsibilities.
Support monitoring and analysis of service performance data.
Assist in creating dashboards and reports to highlight trends, gaps, and improvement opportunities.
Assist with administrative tasks related to IT Service Management, change requests, and case tracking.
Support the documentation of quality-related activities and regulatory compliance processes.
Collaborate on initiatives to streamline workflows and enhance service quality.
Help document and implement new processes for better operational efficiency.
Work with internal teams and interact with Philips global service stakeholders.
Requirements.
Education.
Technical School (IT background preferred) or Bachelor's or Master's degree in Computer Science, Engineering, or related field.
Basic technical knowledge in software/hardware solutions, including Windows OS, servers, storage, and troubleshooting.
Strong analytical skills, attention to detail, and problem-solving abilities.
Excellent communication skills in Italian and English.
Knowledge of networking, monitoring tools, databases, virtualization, and scripting languages would be a plus.
Proactive attitude and ability to work effectively in a team.
In return we offer you.
A full-time, remunerated, Genova office-based extracurricular internship, Possibility to use English in everyday activities, Building your career in an international company that brings innovations that matter to you, Fast-paced oriented work in an international environment.
How we work together We believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.
About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
#LI-Office At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
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