SERVICE DESK EXPERT

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions.
Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
Purpose of the position We seek a highly motivated, hands-on experienced Service Desk Expert to join our dynamic internal IT Service Desk team.
You will play a crucial part in providing exceptional technical IT support to our ~ employees globally and will be one of the go-to persons for resolving complex technical issues, escalating problems as needed, and contributing to improving our service desk operations.
Areas of responsibility are to provide advanced technical support to end-users via phone, email, and chat, resolving complex issues related to hardware, software, network connectivity, and other IT services.
In this role, you will also own, troubleshoot, diagnose, and resolve technical problems, identify root causes, and implement effective solutions.
The role requires a d etailed knowledge of Windows and macOS operating systems, Google Workspace, Microsoft Office Suite, Active Directory, Entra ID, and common business applications.
A good understanding of networking concepts, including TCP/IP, DNS, and DHCP.
You will work in a larger global support ecosystem that includes Onsite IT, Regional IT, Technical specialists, Application owners, and 3rd party suppliers.
This position is located in our offices in Shanghai Main tasks and responsibilities ●    Escalate unresolved issues to appropriate IT teams or vendors, following established procedures ●    Proactively monitor system performance and identify potential issues before they impact end-users.
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Network, End-user devices ●    Create and maintain comprehensive documentation, including knowledge base articles,troubleshooting guides, and user manuals ●    Contribute to the development and implementation of service desk processes and procedures, aiming for continuous improvement ●    Assist with IT projects and initiatives as needed, such as software deployments and hardware upgrades   What you’ll need to succeed Minimum 3 years of proven experience as a Service Desk expert or in a similar IT support role Detailed knowledge of Windows and macOS operating systems, Google Workspace, Microsoft Office Suite, Active Directory, Entra ID, and common business applications Understanding of networking concepts, including TCP/IP, DNS, and DHCP Experience with IT service management tools (e.
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ServiceNow,) and remote support technologies Relevant IT certifications (e.
., ITILV3/4, CompTIA A+) are a plus Fluent in spoken and written English You will be part of We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry.
You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals.
We value collaboration in our open and inclusive culture.
With us, you will have the opportunity to develop yourself professionally.
Join us to make a difference - and have fun while doing it.
Interested to join? If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today! Kindly note that we will only review CVs and applications submitted in English.
MacGregor is part of Cargotec MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea.
Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
www.
acgregor.
om MacGregor is part of Cargotec.
Cargotec's (Nasdaq Helsinki.
CGCBV) sales in totalled approximately EUR 2.
billion and it employs over people worldwide.
www.
argotec.
om