SERVICE CENTRE ADMINISTRATOR - NETHERLANDS

Equip Outdoor Technologies Ltd specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine. For further information on Equip please visit our website at .... The Equip Benelux Office is based in the Sports Business Center in Leusden in the Netherlands. The Rab EU Service Centre, based at the Sports Business Center Leusden, is predominantly responsible for all EU warranty and repair issues along with liaising with an international agent/distributor and retailer base. Great opportunity to join our team as Service Centre Administrator! Working with the EU Service Centre team, you will deliver a class leading retailer (B2B) and end consumer (B2C) customer experience. Key Responsibilities of Service Centre Administrator (including but not limited to): To process all EU Web Returns, i.e. all products purchased on the Rab and Lowe Alpine company websites that are returned by EU B2C customers to the EU Service Centre. This includes unpacking, inspecting, communication, consumer refund and dispatching of returned good stock to the EU warehouse location. To administer and coordinate product returns (exchange, repair, refund) to B2B customers To effectively communicate on Warranty and Service Repair/Washes to both B2B and B2C customers via our ticketing system (Zendesk), email and telephone To reply to customer enquiries and meet expected average satisfaction rating for the department, within expected KPI Represent the company in a positive way, promoting our brands, products and services To join us as Service Centre Administrator you must have: Essential Previous experience working in a similar after sales role Customer focus, always looking to go above and beyond to offer a positive resolution High level of attention to detail Ability to work under pressure in a fast-paced environment to tight deadlines Ability to handle multiple projects and priorities Able to work as part of a team as well as use own initiative Desirable Experience of using Navision and Zendesk Experience of using Microsoft Office including Word, Excel and Outlook A passion for the outdoors, with first-hand experience of using outdoor clothing and equipment in a variety of conditions Salary and Benefits: Competitive salary and benefits commensurate with qualifications, skills and experience Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays! Employee Wellbeing Programme Free, unlimited access to LinkedIn Learning training resources Great staff discounts on our Rab and Lowe Alpine products Casual dress code Modern office facilities and we are proud to be a climate neutral company Closing date for applications is 12 January 2025 For general enquiries please contact: ... Strictly No Agencies please Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.