SEA LOGISTICS CUSTOMER CARE SPECIALIST

Do you have a passion for sea logistics and customer care? Imagine working for one of the world’s leading logistics companies, where your expertise can make a global impact. Your Role As a Sea Customer Care Expert, you will support customers by providing helpful information, answering questions, and responding to complaints. You will provide front-line support for clients and customers, ensuring their satisfaction with our products, services, and features, thereby contributing to excellent service standards. Your Responsibilities Customer care and satisfaction: proactively advise and consult to ensure customer satisfaction. Shipment management: qualification and entry of customer orders into the operational execution process. Quotation management: qualification of customer inquiries, provide quotations and updates, set final selling price. Customer onboarding: inclusion and transfer of customer requirements into our systems. Customer data management: maintenance and integration of customer data in our systems. Operational customer relationship management: knowledge exchange with the sales team. Reporting: creating, refining, and reviewing reports. Your Skills and Experiences Sea Logistics background. Intermediate level of English (B1). Communication and conflict resolution skills. Analytical skills. Good Reasons to Join Since its foundation in 1890, Kuehne+Nagel has been committed to delivering services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the number one player in logistics worldwide, with 1,400 locations and 78,000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3,000 team members partnering with more than 3,000 clients. As a global organization, Sea, Air, Road, and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek drive and ownership in all our candidates. Passion and willingness to be part of a multicultural and dynamic team are a must for us! We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual well-being. Your contribution will always matter. What We Offer We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional well-being. Our benefits are centered around you and your family, and our offer is constantly improving: Accidental coverage (at and outside work). Extra medical insurance. Full access to Fitprime for you and your friends: access to 3,000+ gyms, pools, and sport centers + online workout (e.g., yoga, mindfulness, cardio) + nutritionist. Speexx, your digital coaching platform for language training – for you and someone of your choice. 5 extra days of paternity leave. Remote working enhancement for new parents. 1 day off for volunteering activities. Free tax return support (730). Free social welfare consulting (e.g., INPS, disability, pension). 1,000+ discount on products and services. Special discount on travels with Interline Turismo. #J-18808-Ljbffr