QUICK SERVICE RESTAURANT SUPERVISOR

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN. We are seeking an experienced and dynamic Quick Service Restaurant (QSR) Supervisor to join our team. You will oversee the daily operations of our QSR area within the store, ensuring exceptional customer service, managing staff, and maintaining high levels of cleanliness and organization. Additionally, during the summer season, you will have the opportunity to lead the team in our outdoor restaurant, providing a unique and exciting challenge for the right candidate. Key Responsibilities: Supervise and coordinate the activities of the QSR team to ensure efficient and seamless operations Train, motivate, and lead staff members to provide outstanding customer service Monitor and maintain inventory levels, ensuring adequate stock for daily operations Maintain cleanliness and hygiene standards throughout the restaurant, adhering to health and safety regulations Handle customer inquiries and resolve any complaints in a timely and professional manner Assist with staff scheduling and rotations to meet business demands Collaborate with the management team to develop and implement strategies to improve operations and customer satisfaction Monitor and report on key performance indicators, such as sales, customer satisfaction, and staff performance Proven experience as a QSR Supervisor or similar role in a fast-paced, high-volume environment Excellent leadership, communication, and problem-solving skills Strong understanding of food safety and hygiene regulations Ability to work well under pressure and manage multiple tasks simultaneously Flexibility to work various shifts, including weekends and holidays Knowledge of point-of-sale systems and inventory management practices A passion for delivering exceptional customer service and maintaining high operational standards THE PERKS OF BEING AN EATALIAN... 40 hours contract. Overtime is paid. Tronc Scheme. 30-day holiday allowance that increases with the length of service (pro-rata). Free meal on shift. Internal career progression and global opportunities across the Eataly stores. 20% employee discount across retail, bars, and restaurants. Discounted Gym memberships. WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being. MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs. "Refer a Friend" and earn up to £300 per person. Cycle to work scheme. No interest technology loans. Employee assistance program. And much more available through our benefits platform.