PBX/ AT YOUR SERVICE AGENT
Descrizione dell'offerta di lavoro
Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.
J OB REQUIREMENTS.
Ability to communicate effectively with guests and co-workers Upward reaching JOB FUNCTIONS.
· Attend to each call in a courteous and efficient manner, using correct telephone etiquette.
· Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
· Maintain a daily log of all calls.
Information should include.
a.
Guest name, room number and folio number b.
Service request or issue c.
Time of call d.
Agent name e.
Action taken/resolution f.
Follow up information, including final status · Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered.
· Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.
· Operate and/or explain TDD operation for guests.
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.
Benefits include.
•Healthcare Insurance (Medical, Dental & Vision) •401(k) Plan •STD & LTD •Life Insurance •Wellness Program •Vacation/Paid Time Off •Tuition Assistance •Discounted Hotel Room Rates (Marriott & Hilton) •Community Service Program Source.
Hospitality Online
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 02/01/2025
- 02/04/2025
Ready to join our team? submit your resume and cover letter today! --- cv(at)baumann-sideloaders(dot)com --- www(dot)baumann-sideloaders(dot)com --- by submitting your cv, you consent to the processing of your personal data in accordance with the gdpr... we are an equal opportunity employer and value......
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