OPERATIONAL SERVICE SUPPORT

You will be responsible for the following.
Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS Performs fault diagnosis using the IT and Data Management Services Management System Supervises and carries out routine maintenance of IT and Data Management Services infrastructure management appliances and other NATO IT and Data Management Services equipment Completes any changes to the system documentation Completes backups and restores of IT and Data Management Services devices Supervises the work undertaken by the FSP IT and Data Management Services Technicians Performs remote fault diagnosis on IT and Data Management Services as required Performs on the Job Familiarization with the Customer Collaborate with the stakeholders both internal and externals as necessary to coordinate efforts and ensure smooth execution of software support and development activities Execute the processes of Incident Management Change Management and Release Management as required following the NCIA procedures.
Requirements Required Qualifications.
At least 2 years experience in various areas of.
Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft) Latest Server Storage Client and Infrastructure Networking hardware technologies o Antivirus Management Systems (i.
.
McAfee ePolicy Orchestrator) Enterprise Systems Management services methods and tools (i.
.
SCOM SCCM SCVMM) Experience in various areas of Software Engineering including some of the following Email and collaboration services technologies (e.
.
MS Exchange and Skype for Business) Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon Design and implementation of Active Directory Federation Services in large enterprise environments WEP Portal Technologies and High Availability Database Systems (i.
.
SQL Cluster) At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server Linux Oracle MS SQL VMware MS HyperV MS SharePoint MS Active Directory and Active Directory Federation Services MS Exchange MS Skype for Business Client OS (Windows Linux.) Configuration management practices and tools o Knowledge of ITIL IT service management model Experience and applied knowledge of Service Transition Proven ability to communicate effectively orally and in writing with good briefing skills o Strong and open communication skills o Entrepreneur and strong networking skills Knowledge of NATO responsibilities and organization.
Education and Clearance NATO Cosmic Top Secret Clearance Required Qualifications.
At least 2 years experience in various areas of.
Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft) Latest Server, Storage, Client and Infrastructure Networking hardware technologies o Antivirus Management Systems (i.
.
McAfee ePolicy Orchestrator) Enterprise Systems Management services, methods and tools (i.
.
SCOM, SCCM, SCVMM) Experience in various areas of Software Engineering including some of the following Email and collaboration services technologies (e.
.
MS Exchange and Skype for Business) Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon Design and implementation of Active Directory Federation Services in large enterprise environments WEP Portal Technologies and High Availability Database Systems (i.
.
SQL Cluster) At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux.) Configuration management practices and tools o Knowledge of ITIL IT service management model Experience and applied knowledge of Service Transition Proven ability to communicate effectively orally and in writing with good briefing skills o Strong and open communication skills o Entrepreneur and strong networking skills Knowledge of NATO responsibilities and organization.
Education and Clearance NATO Cosmic Top Secret Clearance