HEAD OF SERVICE & BUSINESS OPERATIONS

What we offer.
Baoli EMEA is a member company of Germany’s KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.
Baoli EMEA provides affordable forklift trucks, warehouse equipment and spare parts via a Sales & Service network to customers mainly in Europe, the Middle East and Africa.
In this growing market segment Baoli EMEA is currently enhancing it’s central After Sales and Technical Support team in Lainate, Italy.
Our goal is to provide the best in class After Sales Services to our network partners.
Therefore, we are looking for a Senior After Sales Manager (f/m/d).
In this position you manage the central Baoli After Sales team and are hands-on responsible for the After Sales and Product Support across EMEA.
In collaboration with the Head of After Sales & Business operations you will close work on implementing strategic measures to improve the After Sales performance towards dealers and customers in EMEA.
Your responsibilities.
You are in charge to manage the Service & After Sales Business of Baoli EMEA You steer all After Sales related processes & activities (see detailed insights below) You take over the responsibility to foster our relations to our EMEA dealer network and to commercially development our after sales business You are leading a team of 5 direct reports You take care to define & implement measures in line with the Baoli EMEA strategic vision and actively drive the Service and After Sales professionalization In addition to budget, activity and personnel planning, your area of responsibility also includes the business management of the service area using key figures (KPIs) Your qualifications.
Experience in managing service operations across multiple countries, understanding regional variations in regulations, and adapting service operations & strategies accordingly Profound experience in After Sales & Service business models, products and processes (technically as well as commercially) Experience in collaborating and developing a centralized dealer network A good technical know-how regarding forklifts and/or similar products Experience in leading employees disciplinary as well as functional Organized, solution driven as well as pragmatic and pro-active mindset Ability to challenge the status quo and continuously strive for improvements Active, self-starting approach with a can-do attitude Strong communication & facilitation skills, which you easily demonstrate in English in an international and intercultural environment Place of work.
Lainate (MI) - Headquarter Tasks and Qualifications.
What we offer.
A company with future.
Baoli EMEA is a growing company in a very dynamic business field, as part of German KION Group we are building up a solid base for long-term success Our basics.
Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a cantina with company subsidized prices, an open and friendly working environment Si quiere formar parte del mundo en movimiento, KION Group es su sitio.
En más de 100 países de todo el mundo, nuestras soluciones mejoran el flujo de materiales e información dentro de las fábricas, almacenes y centros de distribución.
El éxito de KION se basa en nuestros más de empleados internacionales comprometidos.
Con nuestras marcas internacionales Linde Material Handling, STILL y Baoli y las marcas regionales Fenwick y OM, KION Group representa el máximo nivel posible de tecnología y servicio expertos en el área de las carretillas elevadoras y la técnica de almacenamiento.
Dematic con sus soluciones de tecnología de manipulación automática mejora los procesos intralogísticos en los almacenes, la producción y la distribución.
Ofrecemos trabajos interesantes y oportunidades laborales internacionales emocionantes, ambos en nuestras Operating Units regionales y mundiales dentro de un sector innovador, emprendedor y de rápido crecimiento.
Nuestra cultura está impulsada por nuestros valores corporativos.
Integrity, Collaboration, Courage and Excellence.