GUEST SERVICE AGENT – SO/ UPTOWN DUBAI

Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion.
Making its stylish debut on the global hotel scene in , SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description First impressions are everything.
When guests arrive at our hotels, we want that impression to be memorable.
The same goes for departures.
When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay.
We want to build an experience that is memorable and unique from start to finish.
As a Guest Service Agent, you will.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveller’s checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications Qualifications A successful Guest Service Agent.
Has experience / understanding of Luxury-Lifestyle Has great conversational skills and teamwork-oriented Has a Positive outlook and outgoing personality Enjoys elevating the status quo and finding new ways to create memorable experiences Oasys / Opera and other hotel operations systems is a plus Additional Information Ennismore brings together  talented teams, from  unique brands, to create a culture that is  entrepreneurial  and  purpose-driven  in everything we do.
We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down.
We’re expanding into new countries and cities, creating exciting opportunities.
Inspiring  Discovery Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams.
We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.
Inclusive  Culture Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do.
We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.
Global  Perks Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.