FIELD SERVICE ENGINEER

Purpose of the role - To support the end-user through planned preventative maintenance contracts, on-site training, continuous improvements and full machine analysis improving high level productivity within the Pharmaceutical, Healthcare, Medical Device, FMCG and Foods sectors. Key Responsibilities - ·Provide front line technical support (Project a positive and professional manner and attitude at all times) ·Carry out maintenance, repairs and diagnostic activities ·Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations) ·Ensure Health, safety and welfare is a priority at all times ·Electrical & Mechanical (Mechatronic) fault finding ·To attend training establishments/on the job training as necessary (Have sufficient abilities to carry out demands effectively above present skills level) ·Customer satisfaction ·Liaise with Service Team Leader and Service Support Engineer on all issues and work progress · Comply with and monitor Health and Safety requirements to eliminate or reduce risks. ·Provide support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes. ·Carry out in-depth maintenance processes on time with a “right first time” culture. ·Promote after sales services and identify areas of work using technical awareness on-site. ·Provide detailed written reports of all activities to the Service Team Leader ·Adhere to all Health & Safety regulations at all times ·Work safely using correct PPE for all duties. ·Maintain high level customer satisfaction. ·Ability to travel worldwide at short notice (UK Passport and Full driving licence required) ·To be self-motivated and have the ability to prioritise workloads within the time frame given. Knowledge & Experience - ·A sound technical maintenance knowledge within an automation environment ·A strong communicator and relationship builder with the ability to communicate effectively at all levels. ·Ability to interact effectively with people from different cultures and nationalities ·Proven Experience of working in a precision machine manufacturing environment ·Proven experience of fault finding with mechanical / automation machinery ·Sound knowledge of Health & Safety at work act and PUWER regulations ·Experience with Single Phase, Three Phase and DC circuits ·IT technical background with some commercial experience in a client / desktop support position. · Sound understanding of electrical & mechanical components inclusive of pneumatics, AB servo components / control and PLC communication. Technical Skills & Qualifications - ·Recognised Apprenticeship trained in Mechanical / Electrical engineering disciplines ·HNC (Desirable) BTEC / ONC / City & Guilds or equivalent in all relevant engineering disciplines ·Strong Electrical / Electronic and Mechanical aptitude in automation machinery (Mechatronics) ·Excellent communication skills ·Ability to read, interpret and understand technical schematic diagrams ·Understanding of PLC and electrical components and be able to competently fault find on different types of electrical circuits and software. ·Good working knowledge of MS Office Applications including Excel, PowerPoint and Word. ·Ability to develop solutions for production problems · Ability to manage own priorities and adhere to deadlines