CUSTOMER CARE SUPERVISOR
Descrizione dell'offerta di lavoro
About the Company ACMA is a leading organization headquartered in Bologna, Italy.
As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.
Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about ACMA and its comprehensive business landscape, please visit www.
cma.
t/en.
ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia operates in 36 countries with 20 different companies and employs over people as of .
About the Role Reporting to the Customer Service Development Manager, the Customer Care Supervisor will support the business operations in the assigned areas.
Main responsibilities include.
Coordinate the remote assistance / customer care team, which is in charge of receiving customer claims, drive diagnostic phase and solutions implementation Implement a structured problem solving methodology and support tools which allow an improved efficiency in the case management process Collaborate with Engineering and Field Service departments to drive solutions implementation follow up on cases until their closure, proposing service packages to customers and preventive actions to Quality department Track and analyze department KPI’s to drive improvement actions.
What You Need to Be Successful Engineering Degree (Mechanical, Electronic or equivalent) At least 3 years experience in Customer Care roles Proactive and solution-focused mindset, with an emphasis on seeking positive and constructive outcomes Structured problem solving approach Customer orientation and customer service mindset English proficiency; knowing other languages will be considered as a plus.
Main Responsibilities / Activities.
Key Competences / Leadership Attributes.
Basic Requirements.
Dettagli dell'offerta
- Coesia Group
- Tutta l'Italia
- Imprecisato - Imprecisato
- 15/10/2024
- 13/01/2025
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