TECHNICAL SERVICE REP II
Descrizione dell'offerta di lavoro
Provide quality customer service by processing and answering calls/emails regarding claims in a timely manner Manage Technical Services general email boxes Provide technical and warranty product assistance/letters to callers, TM’s and Technical Services personnel.
Provide first level responses to government agencies (BBB, Attorney General) and to report any irregularities to the Supervisor Provide support to our Legal department One of the primary functions of this position is to represent our Company in a positive and professional manner under trying and stressful situations.
The primary goal is to solve problems in an equitable and satisfactory manner and not to “win arguments”.
In dealing with delicate and hostile situations, including legal issues, this position requires timely responses to all correspondence and other customer communications.
¿Este trabajo es para ti? What do you bring? Associates degree required Bachelor’s Degree preferred Salesforce knowledge is preferred Fluent in French is preferred Strong background in Microsoft Office with an emphasis in Excel Salesforce knowledge Background in construction/Building materials Problem Solving - The responsibility of the Technical Coordinator has a direct effect on RPG’s defective allowances.
The Technical Coordinator must be able to “think on his/her feet”, and use a variety of negotiating and people skills, as he/she is often times faced with disgruntled and angry homeowners and/or roofing contractors who may not be pleased with CertainTeed’s disposition of their claims.
The person in this position must always maintain a calm and professional attitude in the representation of our company.
The Technical Coordinator must have detailed knowledge of the entire CertainTeed roofing line of products and processes, familiar with the proper application procedures involving our products, and provide technical assistance/letters to customers, TM’s Roofing Contractors, Distributors while answering calls.
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Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 04/10/2024
- 02/01/2025
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