SERVICE STRATEGY & PLANNING SPECIALIST

NHOA S.A. (formerly Electro Power Systems - Engie EPS), global player in energy storage and e-mobility, active in the construction of the largest fast and ultra-fast charging infrastructure in Southern Europe, develops technologies enabling the transition towards clean energy and sustainable mobility, shaping the future of a next generation living in harmony with our planet. It operates through its three Global Business Lines: NHOA Energy, Free2move eSolutions and Atlante. Born in 2005 as a technological spin-off of the Politecnico di Torino and Milano, NHOA leverages its best-in-class technology and engineering edge, developed in over 15 years of R&D, paired with strategic partnerships and global procurement, to deliver the most competitive tailor-made turn-key solutions that allow the integration of renewable sources with all forms of energy storage, from batteries to hydrogen and even electric vehicles. NHOA, with offices in France, the United States and Australia, maintains entirely in Italy research, development and production of its technologies. As a Service Strategy & Planning Specialist , you will participate and actively contribute to ambitious growth targets of NHOA designing, crafting and implementing a world class after sales service at NHOA. You will be in charge of the after-sale activities for the Battery Energy Storage Systems installed by NHOA. Reporting directly to the Head of Service Strategy & Planning, you will perform and oversee the O&M activities with a truly customer-centric and results driven approach supporting our key costumers. Task And Duties: Assist the geography-based Head of Service in managing Client relationships and, where needed, plant performances in order to verify compliance with contractual obligations; Assist the Head of Service Strategy & Planning and the geography-based Head of Service in contacting and preparing Request for Quotations for O&M local contractors and defining the most appropriate and cost-effective strategy; Support the Head of Service Strategy & Planning in setting up the most effective and cost-efficient strategy for projects spare parts management, including the evaluation of implementing local warehouses in collaboration with the relevant counterparties from the Operations Department; Perform gap and risks analyses between contracts signed with Clients and Suppliers, in collaboration with Procurement and Legal Departments, to suggest best-practices and map improvement areas related to contract agreements with suppliers and local subcontractors; Develop, supported by other planning functions within the Operations Department, a centralized allocation plan for NHOA (and eventually local contractors') personnel; Actively support and provide guidelines to the geography-based Head of Service for LTSA and O&M budget monitoring; Provide guidelines to the Business Development and Techsales teams for country-specific LTSA and O&M proposals, with a Client-driven approach and an optimized pricing strategy; Actively contribute to the improvement of the Service processes and procedures by providing feedback; Participation in training courses on specialized topics, locally or abroad as required. Requirements: Master degree in Engineering (Management Engineering considered as a plus); Previous experience (at least three years) in dealing with renewable plants (Battery Energy Storage Systems is considered as a plus) related: O&M contracts negotiation and management; Warranty obligations compliance; Plant performance monitoring; Plant spare parts management strategy; Tools development for personnel allocation and activities planning. Soft Skills: Fast learning (also “training on-the-job”) on the functionality and critical issues of a product/system; Strong interest in growing by testing himself/herself within a competitive reality; Excellent problem-solving skills; Goal-oriented approach; Ability to work in a team with a proactive mindset and motivation; Good knowledge of written and spoken English (knowledge of other languages would be a plus); Good knowledge of MS Office (Word, Excel, PowerPoint); Knowledge of personnel and activities planning tools. Location: Milan (MI), with availability to occasionally travel to Cosio Valtellino. What we offer: A permanent full time contract; An ambitious employer; we only want the best for you; Professional experience in an international environment with frequent contact with other colleagues and partner around the world; Strengthen cross-functional communication skills; Be part of the young (35 on avg.) and international (+26 nationalities) group and work in a dynamic and fast-moving environment; A revolutionary way of remote working that meets your needs (.../en); A fast career track like only few other companies can match; Always room for new ideas! This announcement is addressed to both sexes, in accordance with Law 903/77 and Legislative Decree 198/2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.