SERVICE READINESS ENGINEER

Job Title Service Readiness Engineer Job Description Service Readiness Engineer representing the WW (Worldwide) service team as a global point of contact within the Enterprise Informatics (EI) group.
Your role.
Execute the Service expert testing & validation plans required to support the commercialization programs Coordinating and verifying the WW service plans and activities with the global service community throughout the post commercial release life cycle of each product.
Work closely with Service Readiness Lead role to regularly review new programs & software versions to assess the service delivery requirements, resources, and training requirements.
Work closely with Service Readiness Lead role to update and support the Customer Support Product Plan (CSPP).
Define service training requirements for assigned products or programs Gather and improve product serviceability as input for upcoming program requirements Create and review commercialization deliverables including service documentation, customer documentation and training packages.
Perform validation of software releases by FCO (Field Change Order) process Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders.
Implement improvement opportunities based on Service feedback associated to customer experience, product, and operations.
Assume a SME role (with related certification) for third-party Software and solutions Responsible for service readiness of new platform service deliverables You're the right fit if you have.
University Degree/Master Degree or equivalent in IT, technical field or a related field.
1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
Strong ability to collaborate with internal and external stakeholders.
Strong team player attitude.
Good flexibility ad positive attitude towards changes.
English language skills in addition to italian as local language.
About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
#EU-LI At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
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As an equal opportunity employer, Philips is committed to a diverse workforce.
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