SERVICE DELIVERY MANAGER (NORTH)

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us? As a Service Delivery Manager, you will manage and develop an industry leading field-based team, who carry out ANPR/CCTV installs including reactive call outs for sites that have gone offline. You will be a point of escalation providing valuable support to engineers, but also engage with other departments to ensure the Service Delivery Team delivers a high-quality service to its clients. Responsibilities and Duties To manage all aspects of the Service Delivery Team based in the Midlands and North To develop the Field Service Engineers’ capabilities in-line with the Group’s growth ambitions and the development of new services To provide operational leadership and direction to achieve agreed service levels, targets and procedural compliance To be responsible for ensuring Health and Safety requirements are adhered to across the Service Delivery Team (North) To drive high quality installations in line with corporate compliance regulations across the team To be responsible for the performance and development of team members To act as an enabler to maximise team member’s motivation to meet business objectives To create synergy between teams, ensuring positive working relationships and effective communication is maintained with key stakeholders – including ANPR, Sales and Technology To continually improve the operational systems, processes, and policies to enhance the quality of service A proven leader with a track record of managing remote Field Service Engineers, fostering teamwork, and delivering exceptional results. Highly organised and proactive, with outstanding planning and time management skills to ensure smooth operations. Committed to excellence, with a strong focus on quality and pride in delivering superior service to clients. Results-driven and motivated to optimize efficiencies, achieve KPIs, and inspire team success. A natural people person, passionate about enhancing team performance through skill development opportunities. Salary : £35,000 per annum Location : Stafford with Hybrid/Remote flexibility Job type : Permanent, full time Hours : 40 per week What we offer/ Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. · Incremental holiday increases to recognise long service · 2 volunteering days a year · Unlock your potential with our training, learning & development, and apprenticeship options throughout your career · Employee Assistance Programme - 24/7 confidential, independent and professional counselling · Cycle-to-work scheme · EV Charging points at office locations · Regular team/company socials · Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact (No agency speculative contact – thank you)