SENIOR IT GOVERNANCE & SERVICE MANAGEMENT CONSULTANT

HSPI S.p.A. is a management consulting company active since 2003 with offices in Milan, Bologna and Rome, which supports the Client through the change processes generated by Information & Communication Technology and is specialized in Business Consulting, IT Strategy and Governance and Digital Innovation. Since October 2020 it has been part of the TXT Group, an international player that offers its experience and professionalism in supporting customers during their digital transformation journey, guiding them towards innovation. To expand and strengthen the workforce of the Rome office, HSPI is looking for a profile with at least 5 years of experience to be included in the role of Senior IT Governance & Service Management Consultant. The resource will work in hybrid mode and will be placed with leading customers on the national/international scene. Main Responsibilities: Drafting of process documents and procedures and drafting of additional specific deliverables as a result of the activities carried out in the project; Project Management: planning, management and supervision of projects, organization of team activities in compliance with shared programming, monitoring of progress, identification of critical issues and risks and related corrective actions; Customer relationship management, to ensure the satisfaction of needs/requirements; Assessment, re-engineering and support for the implementation of the processes of the Information Systems Departments, according to industry best practices (COBIT, ITIL); Drafting of the functional requirements of IT tools and technological architectures to support ITSM processes and IT services; Drafting and execution of organizational Change Enablement plans; Monitoring the progress of projects for the implementation of ITSM processes and platforms. Skills required: At least 5 years of experience in the role Experience in using some of the main IT Governance and IT Service Management frameworks (ITIL4, COBIT, Prince2, PMBoK, ISO20000, ...); Knowledge of the main IT Service Management platforms (e.g.: ServiceNow, BMC, ...) and ability to define solution requirements based on customer needs; Knowledge of the fundamental components of a modern IT infrastructure, HW/SW and interconnection networks; Soft skills required: Ability to manage meetings with customers and suppliers; Ability to coordinate Junior and recent graduate resources, attention to the team, ability to grow their skills; Organizational autonomy and goal orientation and spirit of initiative/proactivity. Required Education: Bachelor's degree in STEM disciplines (Economics, Engineering, Computer Science and Mathematics). What HSPI offers: Customized training plans, which include the achievement of internationally recognized certifications and continuous learning of the main industry best practices (both transversal, such as ITIL4, PRINCE2, AgilePM, and specific to the area in which the candidate will be placed); Stimulating work environment that fosters professional growth and career paths; High autonomy and responsibility; Direct relationship with the company's management and customers HYBRID working mode; Opportunity to experience oneself in an international, young and dynamic group context and to be included in work teams at prestigious clients of primary importance, including international ones. A permanent contract is offered. #HSPI #LI-HYBRID #J-18808-Ljbffr