SALES SUPPORT REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE (TEMP 6 MONTHS)

Sales Support Representative / Customer Service Representative (Temp 6 months) The Job As a Sales Support Representative at stichd, you are responsible for managing the complete order process and offering optimal service to our customers and sales force. You will oversee the order, forecast, and delivery process, ensuring optimal service and support towards the assigned accounts. Furthermore, you will support sales activities to drive business categories and brand portfolio to maximize turnover and profitability. Your Mission Ensure excellent services and support towards our customers; Responsible for the complete order process from intake until delivery of our goods in the stores; Monitor the order process and ensure products are delivered following customer agreements; Manage complaints; Be constantly critical about business processes and proactive for (new) opportunities; Act as a sparring partner for Sales, suggesting, identifying, informing, and sometimes challenging them regarding collections, commercial opportunities, terms & conditions, replenishment methods, logistic models, etc.; Coordinate bi-annual sample processes; Plan and prepare sales meetings together with the sales team; Limited travel to visit markets, customers, and attend International Sales Meetings is expected; Monitor SMU and SH (special handling) processes and ensure on-time delivery; Manage debtor accounts. Your Talent Commercial experience in the Sporting/Fashion goods or FMCG industry with a minimum of 1 year in a comparable position; Strong and positive team player with a solution-focused approach and a high quality standard of execution and delivery; Fluent written and verbal communication in English; Results-oriented and organizationally aware; Good communicator; Strong commercial and analytical skills; Strong operational skills and experience with complex processes (SMUs, forecasting); Proactive and problem-solving, eager to learn, self-starter, self-aware and self-confident, not afraid to speak up, hands-on; Able to think in processes (think and do mentality); Ability to focus on continuous improvement and development; Excellent knowledge of Microsoft Office (Outlook, Excel, PowerPoint, and Word); Knowledge of SAP; Full-time availability. About Us As a family of experts - currently employing over 750 people - we focus on creating exceptional products within our categories. From branded socks and underwear to fashionable swimwear and iconic fanwear, we are proud to Consciously Craft Convenience for customers and consumers. Partnering with global A-list brands, our current brand portfolio includes PUMA, Tommy Hilfiger, Levi’s, Head, and Calvin Klein. For our Fanwear business: Ayrton Senna, BMW Motorsport, Formula 1, Formula E, Mercedes F1 Team, Williams Racing, Porsche Motorsport, Scuderia Ferrari F1 Team, Aston Martin F1 Team, and Manchester City Football Club. For our Lifestyle business: BMW Lifestyle. Through weaving together Design, Sales, Logistics, Marketing, and Digital, we create a seamless one-stop-shop environment. A member of the PUMA Group, stichd is a licensee with its head office located in ‘s-Hertogenbosch, Netherlands. In addition, stichd has a global presence with sales offices throughout Europe, China, Southeast Asia, and North America. The company’s warehousing and logistics are in Tilburg, Netherlands, Mexico City, Malaysia, and the United States of America. What we have to offer? At stichd, you will have the opportunity to be part of a dynamic and well-established company, as well as have a unique insight into global A-list brands combined with the expertise to create commercially successful products that drive substantial volume. We are a collective of creatives with diverse personalities and backgrounds where integrity and expertise are balanced with humility. A happy workplace is synonymous with trust, and therefore we provide the freedom that allows our employees to do what they do best. As a family of experts, we ensure all family members feel inspired and have the freedom to be an expert in their field and flourish beyond. We are big enough to be a serious worldwide player in the market, but small enough to make a real difference. Are you our next family member? If you’re interested in this position and meet the requirements, click 'Apply' now! Acquisition as a result of vacancies is not appreciated. stichd provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at stichd and PUMA, and we do not tolerate any form of harassment or discrimination. #J-18808-Ljbffr