RECEPTIONIST AND ADMINISTRATION CO-ORDINATOR

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next? Join us at the Retail Trust. As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission. We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous. Full Time / Permanent £23,521.35 per annum 35 hours per week, Monday – Friday Leylands Estate, Derby We are looking for a motivated individual to lead our front of house reception service and back office administration functions at our Leylands Estate, retirement Derby. You will undertake general administrative duties and provide a high standard of customer service to residents, staff visitors and external contacts. Your day will be spent assisting residents on the estate with a variety of matters, dealing with incoming calls and transferring them to the appropriate people. As well as this, you will be undertaking tasks such as: Maintenance of office equipment, ordering stationery, consumables, liaising with IT & tech support etc, as required, online and over the phone. Maintain and develop effective administrative systems to ensure the smooth running of the Office. Organising and maintaining an efficient filing and archiving systems, updating database system, contacts/addresses. Ensuring these systems and processes adhere to GDPR regulations. Dealing with incoming and outgoing correspondence, emails and phone calls. Dealing with incoming and outgoing correspondence Logging maintenance requests and assessing priority of the response in conjunction with the reception admin assistant and maintenance staff, also liaising with contractors regarding repairs to properties and communal facilities. Facilitating communication between the residents and the management team. We are looking for a caring individual, someone who can demonstrate empathy as well as remaining professional and calm. Ideally, you will have experience in an office environment and have a relevant qualification. Previous experience in working with older generation would be beneficial but not essential for the role, your positive and people focused approach and attitude towards older people is what we really look for. You will need to be flexible with working hours as this role requires being part of the on-call rota, for which additional remuneration is made. This role won’t be tied down to a desk, it will allow you to work across or resident facilities and services meeting residents and at times working with them in communal areas and their homes, as such a Disclosure and Barring Service check will be required. We look after you by providing you with a market-leading wellbeing and perks package which includes: A pension scheme of up to 9% employer contributions. Life assurance of four times your salary. Private Medical Insurance (after one years service) A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical. Access to a free counselling and support phoneline. The day off to celebrate your birthday. A day for self-development/volunteering Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay. If you are interested in working for a dynamic organisation that transforms lives for good, to generate opportunities Hope, Health and Happiness for our retired residents, then we want to hear from you. Please note this role is subject to a Disclosure and Barring Service (DBS) check.