PROCESS MANAGER CUSTOMER CARE MANAGEMENT | POSIZIONE INTERNAZIONALE

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, ... è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.* *Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB Your tasks You develop and implement international process management standards, optimize workflows and validate business cases to improve customer satisfaction as well as quality internally and with service providers. You will establish process control, define KPIs and integrate the "voice of the customer". Your contribution You have an important influence on our international process standards and at the same time manage to keep a balance between process quality, costs and impact on customers. Your environment Customer Care Management is an international matrix organization in which you work together with colleagues from France, Germany, Italy and Poland. Your freedom If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Where bonprix is, is ahead. That's why we need people like you, who are simply further ahead in their minds. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following: Your education You have successfully completed a degree or training with a commercial focus. Your experience You are familiar with process management and optimization methods and customer service processes are not unknown to you either. You also have a good understanding of KPIs and correlations. You are also adept at root cause analysis and deriving optimization opportunities. Your skills You have a minimum B2 level of English. You have an entrepreneurial and holistic mindset and are a solution-oriented team player with a focus on quality. Your soft skills You are very experienced and enjoy working in an intercultural team. You feel comfortable working in a fast-paced, sometimes stressful and changing environment. And you have a strong customer focus. Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now! CV in inglese | sede lavoro per candidati Italia: Valdengo (BI) - possibilità lavoro ibrido.