PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | POSIZIONE INTERNAZIONALE

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, ... è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.* *Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB Join Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation! Your tasks You will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the aim of standardizing processes and systems internationally. This also means that you introduce new processes and systems. You will prepare, interpret and present analysis results with initial impact calculations (e.g. customer benefits, savings) and coordinate priorities for process changes and optimizations. You will also document processes and prepare test cases. Your contribution With the responsibility to improve the customer journey, with a conscious balance between process quality, costs and impact on customers, you will help shape the international CCM. Your environment Customer Care Management is an international matrix organization in which you will work with colleagues from France, Germany, Italy and Poland. Your freedom If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Where bonprix is, is ahead. That's why we need people like you, who are simply more forward-thinking. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following: Your education You have successfully completed a degree or training with a commercial focus. Your experience You have experience in dealing with common methods of process management and process optimization and are also familiar with customer service processes. You also have a very good understanding of processes and are able to work with existing KPIs to support process analysis. And you already have experience in process documentation. Your skills You have English skills at least at B2 level and strong analytical and technical skills. You are a solution-oriented team player with good conceptual skills. Your soft skills You are highly experienced and enjoy working in an intercultural team. You feel comfortable working in a fast-paced, sometimes stressful and changing environment. And you have a strong customer focus. Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now! Please send an English CV directly, as international colleagues are also involved in the selection process. Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now! Please send an English CV directly, as international colleagues are also involved in the selection process. sede lavoro per candidati Italia: Valdengo (BI) - possibilità lavoro ibrido.