MILITARY CUSTOMER SUPPORT SPECIALIST IN MUNICH (GERMANY)
Descrizione dell'offerta di lavoro
We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.
Within the Military PM&CS (Product Management & Customer Support) Organization, as Customer Support Specialist you will be deployed to a Customer Military Consortium based in Munich, for a period according to contract conditions between Customer Consortium and Avio Aero and you will report to the Consortium Technical and Customer Support Manager.
In this role you will provide the support to the Consortium Technical and Customer Support Manager in all aspects of your duties, deputize in your absence, initiate response to all requirements, both with the Customer and with Partner Companies, ensuring that the Customer Support tasks are carried out in accordance with the policy or direction given by the Customer Military Consortium.
Job Description Essential Responsibilities Act as Focal Point for Customer Military Consortium related issues Interface with NETMA (NATO Eurofighter and Tornado Management Agency) and the relevant Customer Military Consortium working groups and Sub Groups on all matters concerning.
- spares progression activities and negotiate improvements in performance with the Partner Companies as required - procedural aspects of procurement, amendments of existing SSPs (Standard Supply Procedure) or agreement of EPS (Enhanced Procurement System) procedures - international repair and overhaul and coordinate the preparation of consolidated management statistics to NETMA - obsolescence and modifications management, ordering of Mod Sets and post-modification activities Represent Customer Military Consortium at NETMA Meetings (OPM Order Progression Meeting, CIPM Critical Items Progression Meeting, RPC ReProvisioning Conference, IPWG Initial Provisioning Working Group, TOAG Tornado Order Administration Group, TMB Tornado Modification Board) and coordinate all necessary activities and inputs for those Coordinate all activities regarding EPS modifications and acting as the representative responsible for interfacing with the system teams in the Partner Companies Assist the Consortium Managing Director in preparation for relevant working group meetings, PDM (Programme Directors Meeting) and the Customer Military Consortium Board Qualifications/Requirements Engineering degrees or High school technical diploma with previous experience in a customer support role Understanding of cultural issues and of working in a multinational /multicultural environment Knowledge of military Service and Customer Support Proficiency in using the PC Software MS Windows and MS Office (MS Word, MS Excel, MS Power Point) Strong, clear, effective and concise communication skills (both written and verbal) in English and Italian language Work Visa, in accordance with local regulation, is required Eligible for NATO Security Clearance Desired Characteristics Knowledge of RB199 or EJ200 products Established experience in spares support management and related skills Ability to analyze and resolve complex problems Ability to document, plan and execute projects Finance knowledge and understanding German language is a plus What we offer Smart working and work life-balance Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance.
We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.
Total Rewards At Avio Aero, we understand the importance of Total Rewards.
As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan.
Performance related bonuses and local bonus scheme Flexible benefits platform GE share plan Life and injury insurance Medical coverage Employee assistance program Employee special awards (service and recognition) Local special agreements and discounts English and languages training for you and one member of your family Technical, Leadership and development trainings Inclusion & Diversity Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment.
Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same.
Just be Yourself @AvioAero! Additional Information Relocation Assistance Provided.
Yes
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 31/10/2024
- 29/01/2025
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Tender specialist la persona selezionata risponderà direttamente alla tender manager... com, innovativa società di ricerca e selezione del personale all’avanguardia per metodologia e infrastruttura tecnologica, è alla ricerca di: tender specialist il nostro cliente prt s... ) ed inserimento in piattaforma......
Formazione continua per affinare le tue competenze e fare un salto di qualità nel customer service... se hai un diploma di scuola superiore e una passione per il customer service, questa è la tua occasione... posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
At cross border talents we are recruiting customer service representatives for the german team to work across different locations: in portugal or greece... our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......
Addetti/e customer service da inserire presso la sede di via tiburtina n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... i candidati prescelti, a seguito di una formazione iniziale......