JR CUSTOMER SERVICE SPECIALIST_FIXED-TERM CONTRACT
Descrizione dell'offerta di lavoro
Operations / Supply Chain / Credit / Generating Demand Fluent in Italian and English Nestlé welcomes people with disabilities Position Summary The Customer solution Analyst will support Nestlé and Purina business for the customer service activities, order management and reports.
The CSA is highly involved in administrative activities, reporting and customer complaint resolution for the Customer Service Department.
This position is responsible for providing a customer end-to-end support throughout the order management process for Nestlé and Purina products.
A Day in the Life of a Customer Solution Analyst Order management.
Demand capture (Manual creation, Edi process, Cloud platform) Order modification (Pricing, quantity, request delivery date) Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order Take corrective actions to resolve issues impacting order flow Claims and deductions management.
Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support) Creation and managing orders and claims & deductions reports Collect all the customers’ requests and forward them to the proper department What will make you successful? Strong Excel and Microsoft 365 knowledge Good knowledge of Power Query, Power BI and SAP Fluent Italian and English Analytical mindset Initiative and proactivity Mental agility in a flexible and dynamic environment, insight, analysis and synthesis.
Who we are, What we Believe in We are Nestlé.
We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment.
It is only thanks to our people that we can make a difference and realize this belief.
we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company.
This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels.
We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.
LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
Dettagli dell'offerta
- Nestle Operational Services Worldwide SA
- 02/11/2024
- 31/01/2025
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Addetti/e customer service da inserire presso la sede di via tiburtina n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita e assistenza......
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al......
Addetti/e customer service da inserire presso la sede di roma, zona parco de' medici... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service professionalmente cordiale e puntuale nella risoluzione dei quesiti posti... società specializzata in servizi post-vendita......
Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to......
