JOB TRAINEE IT OPERATIONS SERVICE DESK 11 MONTHS - ROME ITALY

The Organization The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) deliver researchbased solutions that harness agricultural biodiversity and sustainably transform food systems to improve people s lives.
Alliance solutions address the global crises of malnutrition climate change biodiversity loss and environmental degradation.
The Alliance works with local national and multinational partners across Latin America and the Caribbean Asia and Africa and with the public and private sectors.
The Alliance is part of CGIAR a global research partnership for a foodsecure future dedicated to reducing poverty enhancing food and nutrition security and improving natural resources and ecosystem services.
With novel partnerships the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet drive prosperity and nourish people in a climate crisis.
The Alliance is part of CGIAR a global research partnership for a foodsecure future.
About the position Based at the HQ of the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) in Rome and under the supervision of the European IT Operations & Service Desk Coordinator the incumbent is required to work fulltime on site at the office every day and perform IT Operations and Service Desk tasks using established standard operating procedures.
Responsibilities The specific tasks of the position include the following.
Log all support requests using calltracking software.
Answer staff questions in person by phone and via the ticketing system.
Capture and provide appropriate detail to ensure prompt resolution of incidents/requests and escalate promptly when required.
Assist in documenting common issues and their resolutions.
Install configure and maintain desktop and laptop computers networks printers and software.
Perform printer maintenance duties.
Troubleshoot and resolve basic network access issues for endusers.
Provide IT support to guests and visitors during meetings and conferences.
Maintain configure and troubleshoot conferencing equipment.
Perform basic administrative tasks.
Provide regular feedback on operational and support experiences to the EU IT Operations & Service Desk Coordinator.
Perform any other related duties as required.
Requirements Essential Requirements Secondary school education.
Basic knowledge of user support for popular software including Microsoft Office and Adobe products.
Basic experience in setting up and troubleshooting PCs printers and networks.
Basic knowledge of troubleshooting Windows desktop operating systems such as user profiles on Windows 10 and 11.
Familiarity with providing user support.
Proficiency in both written and spoken English.
Strong interpersonal and communication skills with the ability to work effectively with individuals from diverse cultural and national backgrounds showing courtesy and tact.
Strong organizational and prioritization abilities.
Clientfocused with a serviceoriented approach.
Good time management skills and attention to detail.
Eagerness to learn and experiment with new technologies.
Enthusiastic about working in a dynamic fastpaced environment.
Desirable Requirements Previous IT internships.
Benefits Terms of employment This is a job traineeship and the monthly salary is Euro .
The contract is initially for a period of eleven (11) months but extendable and renewable upon review of performance and funds availability.
Please note that eligible applicants must have the legal status to live and work in Italy.
Be Italian nationals holding a valid passport or identity card.
Or be EU citizens holding a valid passport or identity card and confirmation of registration from the Registrar s Office (Anagrafe).
Or Non EU citizens holding a valid Italian work permit (permesso di soggiorno per lavoro subordinato).
Applications Please apply online through the website (careers) no later than 7 November attaching a motivation letter with names and email addresses of at least three referees and a curriculum vitae both in English.
Please note that only shortlisted candidates will be contacted.
Closing date for applications.
7 November We invite you to learn more about us at.
Please visit our careers page at.
careers VA Job Trainee IT Operations & Service Desk (11 months Rome Italy)