INTERNATIONAL FIELD SERVICE ENGINEER

Select how often (in days) to receive an alert: International Field Service Engineer (living location Rome, Siena or Florence) Published on: Nov 9, 2024 Job Category: After Market Service Employment type: Regular Full Time Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. FIELD SERVICE ENGINEER - IT The Field Engineer will be responsible for covering primarily Central and South of Italy including Sicily. Ideally the successful candidate will be based either in Rome, Siena or Florence; however, alternative locations within the territory may be considered. Job Summary The Field Service Engineer will be responsible for: Meeting daily service repair needs and driving customer satisfaction through service excellence. Exercising judgment within defined procedures and practices to determine appropriate action. Compliance with field service technical standards is required. Monitoring of field service policies, procedures, standards, and company policies and procedures is mandatory. Requires travel on short notice; overnight travel may be required depending on service region requirements. Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays. Key Responsibilities and Duties Maintain inventory of parts and supplies. Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region. Manage an expense account, service tools, and spare parts inventories. Interface daily with internal and external customers. Utilize the CRM system to capture full documentation of all calls and enter appropriate codes to ensure accurate history of reporting trends and corrective actions. Meet departmental expectations regarding response time, PM completion rates, service callbacks, and customer satisfaction survey results. Other duties as assigned. Additional Responsibilities and Duties Education Associate Degree AS, AA, BS Electronics, or demonstrated equivalent. Work Experience Minimum One year experience in one of the following: Field Service or In-house Biomed. Preferred Training and Skills Knowledge of electronic measuring equipment. Ability to work with a team. High mechanical aptitude and good problem-solving/communication skills. Valid Passport or eligibility required. Fluency in English as well as local language of the residential country is required. Occasional travel outside the territory of responsibility (South Italy) may be required. Opportunity for occasional travel abroad. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department. #J-18808-Ljbffr