ICT SPECIALIST (ENTERPRISE SERVICE MANAGEMENT PLATFORM SPECIALIST) - P3

UNICEF UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job ? it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, a digital future The overarching strategic goal of UNICEF's Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.   Service Now (in UNICEF branded as Service Gateway) is the UNICEF enterprise service and case management tool, providing a client-focused environment for requesting services and reporting faults. Its implementation has brought measurability and visibility into service operations and enabled the establishment of service-level agreements between service entities such as Financial and Administrative Management, Human Resources, ICT, and their clients, as well as operational-level agreements between the service delivery entities. As a result, service managers are empowered with the information needed to identify and remove service bottlenecks, and individuals who need training and measure performance in an objective and data-driven manner. All these elements have contributed to a more efficient means of delivering services to UNICEF staff. How can you make a difference? The primary responsibility of the ICT Specialist is to guarantee the stability, security, operational efficiency, and availability of the platform (ServiceNow) that hosts UNICEF's Enterprise Service Management system, known as Service Gateway. This position reports to the ICT Manager at the P3 level and supervises 1 ICT Officer (Service Automation) at the P2 level. This role may also oversee the work of consultants. If you would like to know more about this position, please review the complete Job Description here: Spain_ICT-Specialist-Enterprise-Service-Management-Platform_P3_2024.pdf To qualify as an advocate for every child you will have? Minimum requirements: Education: Advanced degree in Information Systems, Computer Science, Information Technology, or a related field that can provide a solid understanding of computer systems, programming languages, databases, and IT concepts. A first university degree in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree. ServiceNow training programs that cover various aspects of ServiceNow administration, development, and configuration are required. Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are key advantages. Training programs that cover aspects of IT Service Management are required. Accredited certifications such as ITIL 4, Prince2, PMI, Agile, and Scrum methodologies are key advantages. Work Experience: At least 5 years of relevant work experience with ServiceNow platform administration, including experience in leading platform enhancement projects and implementing complex customizations. Experience in integrating the ServiceNow platform with other enterprise systems using REST/SOAP APIs, MID Servers, and various integration tools is required. Experience with Azure DevOps or any relevant tool that enables organizations to deliver software applications through the entire DevOps lifecycle is required. Proficiency with programming languages including JavaScript, GlideScript, PowerShell, HTML/CSS, XML, and AngularJS is required. Experience with automation tools and technologies such as workflow automation platforms, business process management (BPM) software, robotic process automation (RPA) tools, and scripting languages is an added advantage. Experience in customizing the user interface (UI) and user experience (UX) is an added advantage. Skills: Strong and effective oral and written communication skills Effective listening and interpersonal skills Ability to plan and organize Business Analysis and technical documentation skills Results-driven and works without supervision Logical approach with expert analytical and problem-solving skills Language Requirements: Fluency in English is required. Knowledge of another UN language (Arabic, Chinese, French, Russian or Spanish) is an added advantage. For every Child, you demonstrate... UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values The UNICEF competencies required for this post are? (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people Familiarize yourself with our competency framework and its different levels. UNICEF is here to serve the world's most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Additional benefits for eligible international professional staff members include: Paid holidays and leave, including 2.5 days of annual leave accrual per month and 10 official holidays per year Paid parental leave (maternity, paternity and adoption) Dependency allowance  Rental subsidy Relocation support Home leave travel Education grant for children in school United Nations-sponsored medical and dental insurance plan, pension plan, and optional life insurance plan  Access to professional development and learning programs, online learning, and learning path  Access to staff well-being and career development support  UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled. Remarks: As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. UNICEF's active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply. Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information. Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates. Additional information about working for UNICEF can be found here. This is how cinfo can support you in the application process for this specific position: Application preparation: Before you apply for this position: Improve your application documents by registering for a Job Application Support. Our coaches are here to help tailor your application to the requirements of the job (service provided at your own cost). Interview preparation: When invited to the interview: Prepare for the interview by registering for a Job Application Support. Additional services for  Swiss nationals who get invited to the selection process (written test, interview, assessment centre, etc.): Let us know by writing to .... We flag matching applications to HR partners and SDC/SECO for visibility. Benefit from free interview/assessment preparation by registering here : Interview and Assessment Centre Preparation for Jobs in Multilateral Organisations. Our coaches stand ready to help prepare for upcoming interview/assessment centre. Sector: Servicios sociales y por la comunidad/Sin fines de lucro Función: Otros Porcentaje del trabajo: 80-100% / 100% Tipo de empleo: Staff (Permanent and Fixed Term)