ICT SERVICE DESK TECHNICIAN

ICT Service Desk Technician - (...) Commitment & contract: Fixed term 1-year contract ABOUT US At IIT we work enthusiastically to develop human-centered Science and Technology to tackle some of the most pressing societal challenges of our times and transfer these technologies to the production system and society. Our Genoa headquarters are strictly interconnected with the other 11 centers around Italy and two outstations based in the US. We promote excellence in basic and applied research such as neuroscience and cognition, humanoid technologies and robotics, nanotechnology, materials for a truly multidisciplinary scientific experience. YOUR TEAM You will be working in a multi-disciplinary group, where people with different backgrounds collaborate, each with their own expertise, to support IIT research activity. Within the team, your main responsibilities will be: Management of service desk activities and assistance to user problems, both on-site and remotely. First level support to all the requests and planning of interventions for hardware and software issues. Installation and configuration of IT assets. Cooperation with the other ICT offices to manage standard changes and higher level requests. ESSENTIAL REQUIREMENTS A degree in Computer Science or a similar discipline or a high-school diploma with experience in the IT field. Problem solving skills. Knowledge of Microsoft Windows, Mac, and Linux operating systems. Previous experience in computer hardware maintenance. Knowledge of the fundamentals of TCP/IP networks. Good knowledge of written and spoken English. ADDITIONAL SKILLS Prior experience with IT Service Management. ITILv3 certification, or newer. Knowledge of IT Service Management methods. Specific knowledge of audio/video systems management for events. Previous experience in Research Centers/Institutions. Certifications for the required skills. COMPENSATION PACKAGE Competitive salary package for international standards (Salary can include bonus option depending on your role and contract). Private health care coverage (depending on your role and contract). Wide range of staff discounts. Possibility of teleworking. Flexible working time. Candidates from abroad or Italian citizens who permanently work abroad and meet specific requirements may be entitled to a deduction from taxable income of up to 90% from 6 to 13 years. WHAT’S IN IT FOR YOU? An equal, inclusive and multicultural environment ready to welcome you with open arms. Discrimination is a big NO for us! We like contamination and encourage you to mingle and discover what other people are up to in our labs! If paperwork is not your piece of cake, we got you! There is a specialized team working to help you with that, especially during your relocation. If you are a startupper or a business-minded person, you will find some exceptionally gifted professionals ready to nurture and guide your attitude and aspirations. If you want your work to have a real impact, in IIT you will find an innovative and stimulating culture that drives our mission to contribute to the improvement and well-being of society! We stick to our values! Integrity, courage, societal responsibility, and inclusivity are the ones we believe in. They define us and our actions in our everyday life. They guide us to accomplish IIT mission. If you feel this tickles your appetite for change, do not hesitate and apply! Please submit your application using the online form and including a detailed CV. Application will be closed as soon as the positions are filled. We inform you that the information you provide will be used solely for the purposes of evaluating and selecting professional profiles in order to meet the requirements of Istituto Italiano di Tecnologia. Your data will be processed by Istituto Italiano di Tecnologia, based in Genoa, Via Morego 30, acting as Data Controller, in compliance with the rules on protection of personal data, including those related to data security. Please also note that, pursuant to articles 15 et. seq. of European Regulation no. 679/2016 (General Data Protection Regulation), you may exercise your rights at any time by contacting the Data Protection Officer (phone Tel: +39 010 28961 - email: ... - kindly note that this e-mail address is exclusively reserved for handling data protection issues. Please, do not use this e-mail address to send any document and/or request of information about this opening). Primary Location: GENOVA Job: Administrative Organization: Information and Communication Technology Directorate-ICT Service Desk Office Job Posting: Feb 1, 2024, 9:12:51 AM #J-18808-Ljbffr