HEAD WAITER – CHEF DE RANG (F/M/X)

ABOUT ORIENT EXPRESS Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.  Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.  Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.  ABOUT ARSENALEArsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy.Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy.To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.  ABOUT ORIENT EXPRESS LA MINERVA, ROMEConsidered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.   Job Description Position OverviewOur Chef de Rang are a crucial member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Our Chef de Rang provide an outstanding experience in compliance with HACCP and the Orient Express standards of excellence for the warmest welcome and guest centricity. Key Responsibilities·      Ensure a timely, accurate and high-quality service, providing the work direction for the restaurant staff·      Supervises wait staff, verifying that their workstations are stocked neat and orderly and ensuring that the restaurant premises, silver, glass, porcelain etc. are kept clean and in good working order·      Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly, according to HACCP and the Hotel standards and regulations·      Provides guests with quality service by monitoring staff assignments and responsiveness·      Performs all service duties of the restaurant·      Coaches the restaurant staff to achieve revenue goals·      Actively pushes high profit food and beverage items and informs staff to increase sales·      Greets and seats guests, making sure they receive the best-in-class service·      Seeks appropriate opportunities to deal with guests, personalizing the restaurant experience·      Ensures readiness and compliance among all staff to gather all guest needs and to timely fulfill all their requests·      Ensure that the food deliveries from kitchen to the guests match all the Hotel excellence standards·      Proactively coaches effective relations between kitchen production and restaurant service·      Reports all potential and real hazards immediately and takes action to prevent them from happening·      Fully understands the hotel’s fire, emergency, and bomb procedures·      Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees·      Coaches employees to work in a safe manner that does not harm or injure self or others·      Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department·      Checks that all food and beverage sales is registered and paid for appropriately·      Checks the restaurant reservations to be aware of VIP guests  ·      Attends meetings and training required by the Restaurant Manager·      Continuously seeks to endeavor and improve knowledge of own job function, staying abreast of applicable liquor laws, hotel rules and restaurant limitations   by helplavoro.it