FIELD SERVICE TECHNICIAN
Descrizione dell'offerta di lavoro
The post-holder will demonstrate exemplary levels of customer service, with a commitment to a first-time-fix culture to ensure the customer enjoys the best possible service experience from Gunnebo Entrance Control to encourage potential for enhanced and repeat business.
As well as being able to provide effective technical support, Field Service Engineers need to be flexible and have great customer service and communication skills.
This role has no budgetary responsibility but is responsible for van stock/inventory control, correct reporting of activity & parts usage.
Key responsibilities Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties Ensure good customer relations at all times, maintaining a high standard of appearance and customer focused approach to communications Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum Backup and assist the service team and other engineers to ensure most effective delivery of service provision Follow customer procedures to ensure efficient job closure Provide regular and professional communication with the call desk and management team Ensure all job-related documentation and other required administration (eg.
Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers.
Participate in a 1 in 4 call out rota, supporting out of hours site intervention requests as detailed in the overall job purpose.
Regular travel throughout Italy and eventually out of Italy Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate.
Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas.
A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
Take care of the vehicles, tools, devices, other entrusted.
Knowledge, skills, competenciesEssential· High level knowledge of electronic/electric circuitry· Able to read and understand wiring diagrams.· Good mechanical & hydraulic knowledge· Good knowledge of Excel, Word and Outlook packages· Willing to train on varying new products.· Experience of working as a mobile engineer· Excellent customer service skills and a commercial knowledge and understanding.
T skills and use of PDA / smartphone device software· Ability to handle changing priorities and work well under pressure whilst presenting a positive image.· A strong and trusted team player· Excellent communication skills able to listen to and empathies with customers and present a positive image of Gunnebo.· Ability to problem solve, to establish all the facts in order to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary· Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done· Driving license· Available to travel regularly nationally and internationally.
· Clean Criminal Record Desirable· Experience within the Entrance Control industry or similar· Previous.
Entrance Control, Electro/Mechanical Field Service, CCTV, Access Control.
· Formal training / instructional qualification· Mechanical and electrical qualifications· Software programming knowledge· Network / IP setup in depth knowledge
Dettagli dell'offerta
- Gunnebo Entrance Control
- Tutta l'Italia
- Imprecisato - Imprecisato
- 20/09/2024
- 19/12/2024
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service engineer hvac... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero occupandosi......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
For our plant based near verona we are looking for: aftersales service manager industrial vehicles m/f essential duties • lead the service and spare part dept... • guarantee an excellent spare parts delivery service • manage service-related customer concerns such as warranty issues, job scheduling, job......
Addetti/e customer service da inserire presso la sede di via tiburtina n... società specializzata in servizi post-vendita e assistenza clienti in ambito gdo, service partner di mondo convenienza, ricerca: n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service......
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al......
Addetti/e customer service da inserire presso la sede di roma, zona parco de' medici... società specializzata in servizi post-vendita e assistenza clienti in ambito gdo, service partner di mondo convenienza, ricerca: n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer......
Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to......
Lusa service società operante nella phone credit collection, per acquisizione di un nuovo cliente ricerca per la sede di cosenza nuove risorse... luogo di lavoro: cosenza via luigi de franco 26 a il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di......
Per azienda cliente operante nel settore dell’automazione di processo e nella robotica per i sistemi logistici, stiamo ricercando un/a service manager... il/la candidato/a si occuperà di: gestire l'ufficio service e personale tecnico trasfertista; raccogliere le richieste di assistenza telefonicamente......