CUSTOMER SUPPORT SPECIALIST

We're a tech-driven insurance company with Latvian roots, causing waves in the industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance. As the Sales/Claims Support Specialist at Balcia, you will be the driving force behind our customer service success, tackling calls, complaints, and inquiries with patience and expertise. Get ready to: provide exceptional customer support and assistance through our communication channels; advise clients on insurance contracts, events, and related matters, provide consultation; handle inquiries, resolve issues, and ensure customer satisfaction by delivering prompt and accurate information; prepare and present insurance offers; register potentially insured events according to the guidelines; communicate promptly with our team to address customer inquiries, complaints, or technical issues; propose improvements to the insurance claims registration, administration and automation process. About you: If an exciting challenge is what gets you up in the morning, if you put passion and energy in everything you do and get satisfaction from it, if you are supportive and friendly and have a high level of responsibility, if you are a fast learner, have an eagle eye to details and know how to handle sensitive and confidential information, if you are a results-driven person and have a mindset that allows you to always think out of the box, To fit in here you’ll need: Knowledge of the insurance market and products Experience in insurance sales, customer support, or claims handling process Willingness to learn and adapt to new policies, procedures, and technologies Advanced knowledge of Estonian & English both spoken & written Creativity, commitment, and independence of action Communication skills and ability to work in a team Attention to detail and analytical skills Capability of handling multiple tasks simultaneously and prioritizing work efficiently Excellent verbal and written communication skills and strong negotiation skills Good knowledge of MS Office programs, in particular MS Excel. Reasons why you’ll love it here: You will be working from our modern office in Tallinn in vibrant Ülemiste City, while also having the option of a nomad-desk. In addition to our Estonian office, you can occasionally choose to work from dynamic locations across Riga, Warsaw, and Vilnius, or, if you wish, your home office. Say goodbye to micromanagement and hello to creative freedom! Our flat organizational structure empowers each employee to make meaningful decisions and contribute directly to our shared vision. Our OKR (Objective and Key Results) bonus system aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way. Balcia brings a whole new meaning to insurance, making it dynamic, vibrant, and full of exciting surprises! To make your start here as smooth as possible we'll provide effective onboarding, and any additional training or guidance you may need. You'll receive a competitive salary that's based on your competencies and previous experience. What's more, you'll receive Stebby compensation (from day one!), additional paid days off, amazing discounts on Balcia products to keep you and your family safe, and many more. As lovers of surprises, we make sure that each year our benefits package is reviewed with the intent to include even more bonuses! Pleasures No 1: Flex to the max. Days off, work from home or abroad, individualized working hours? No 2: What ceiling? There are no stop signs for your growth at Balcia. No 3: Bonuses or pop-up parties? How about both! #J-18808-Ljbffr