CUSTOMER SUCCESS SPECIALIST

Por qué te necesitamos? As part of CertainTeed IT’s Digital Manufacturing Program, this position will help support projects relating to Digital Operations within the 100+ manufacturing sites throughout North America.
This position will be REMOTE based, reporting to the Digital Transformation Manager, Digital Manufacturing.
We are looking for an experienced and dynamic Customer Success Specialist to join our Digital Manufacturing team.
In this role, you will play a key part in fostering strong relationships with our internal users at the sites and central level, ensuring smooth onboarding, implementation, and training for our applications.
You will serve as a liaison between employees, project managers, and our IT teams, facilitating clear communication, addressing concerns, and improving user satisfaction.
This position is crucial in helping our internal teams achieve their objectives, while also providing valuable usage, activity, and success metrics to drive the effectiveness of our applications.
¿Este trabajo es para ti? Client Engagement & Optimization.
Actively engage with clients to ensure they are maximizing the value of our applications.
Provide guidance on best practices, usage optimization, and feature utilization while gathering feedback through surveys and data analysis to drive continuous improvement and innovation.
Support & Collaboration.
Monitor application performance and user satisfaction, addressing any issues or concerns as the primary point of contact.
Work closely with internal teams—including support, development, and product management—to resolve challenges and enhance application functionality based on client needs.
Site Rollout & Coordination.
Collaborate with business leaders to develop and manage site rollout roadmaps, ensuring all stage gate requirements are met.
Work closely with site management to coordinate training schedules and ensure accurate Site Maps are developed for each rollout.
Training Development & Delivery.
Create and deliver comprehensive training programs, workshops, and materials (including videos, OPLs, and SOPs) to educate users on application features, updates, and enhancements, empowering sites to effectively leverage our applications to achieve business goals.
Travel Requirement.
This position involves approximately % travel, which may include visits to various sites or locations as part of your responsibilities.
Un equipo listo para acogerte We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs.
Our menu of flexible options includes, but is not limited to.
Excellent healthcare options.
Medical, vision, prescription & dental Family Focus & Balance.
Parental leave, paid time-off and Employee Assistance Program Financial Security.
Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement.
Continuing education for every season of your career Pet Insurance options.
Insurance plan & prescription discount program for your furry friends Employee Recognition Program s PerkSpot.
Our exclusive one-stop online discount marketplace LiveWell.
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