CUSTOMER SUCCESS LEAD
Descrizione dell'offerta di lavoro
Job description Customer Success Lead should be a person who can bring their own expertise and ideas and use them to design and implement successful customer journey, specifically after the purchase, with focus on B2B customers.
You will be in charge of designing global standards and implementing such journey in selected markets.
You will often work independently, but also cooperate with various colleagues from HQ and countries across the globe.
You will become a part of small department of enthusiasts with various fields of expertise (research, customer satisfaction and processes) who respect each other, but also like to have fun.
Responsibilities include.
defining of customer success long term vision defining and continuous improvement of customer journey between purchase and renewal (processes, deliverables, KPIs) definition of customer success framework (including required roles, tools or measurement system) implementation of defined journey and processes to selected markets Personality requirements and skills.
sound understanding of Customer satisfaction and Customer experience management at least 4 years of previous experience with customer success management, preferably from IT and B2B environment active English (B2 level at least) systematic approach and analytical thinking ability to lead / manage small implementation projects “ can -do“ attitude Employee perks, benefits.
please visit our website.
https://www.
set.
om/sk/o-nas/kariera/benefity/ Basic wage component (gross).
from EUR The final basic wage component can be adjusted accordingly to individual skills and experience of the selected candidate.
Performance bonus 2 times per year up to 1 0 % of the basic salary paid for the evaluation period (usually 6 months).
Job requisition JR- Customer Success Lead (Open) Primary location Bratislava Additional locations Time type Full time
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- Imprecisato
- 21/10/2024
- 19/01/2025
La figura ricercata sarà integrata nel team operations, con obiettivo di inserimento nell’organico dell’azienda e ottime prospettive di crescita a lungo termine... altre informazioni sul lavorocosa troverai da noi possibilità di fare esperienza all’interno di una struttura flessibile e con ambizioni......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Formazione continua per affinare le tue competenze e fare un salto di qualità nel customer service... se hai un diploma di scuola superiore e una passione per il customer service, questa è la tua occasione... posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
A core teleperformance commitment is to position top talent for success in this new chapter... apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... job responsibilities: rispondere alle richieste dei......
A core teleperformance commitment is to position top talent for success in this new chapter... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service outbound - care (no vendita) il candidato ideale ha un forte......
At cross border talents we are recruiting customer service representatives for the german team to work across different locations: in portugal or greece... our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an......
