CUSTOMER SERVICE & PLANNING SPECIALIST

About us Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 31 countries with more than 7,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas. We are proud to have been awarded with B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels. We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors. We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. Who we are looking for Purpose The Customer Service & Planning specialist will have the opportunity to join a dynamic organization and multicultural working environment with the patient at the heart of everything that we do. Reporting to the Head of Customer Service & Planning International Market Development Division, you will operate in multiple geographies to ensure partners’ products stock level is always appropriately and timely aligned with the planning, by monitoring and managing the orders, as well as the rolling demand & supply forecast plan. Main Responsibilities Customer Order Management: From order receipt to delivery confirmation, you'll oversee the entire process to ensure on-time delivery of complete orders in line with expected outcome and Lead times. Manage Service claims swiftly and effectively to uphold our commitment to customer service excellence. Credit collection as well as credit & debit notes management. Foster strong relationships with key stakeholders to achieve common goals. Facilitate regular Supply reviews with partners to gather feedback and ensure customer satisfaction. Liaise with Sales and Finance functions to monitor month-end closing, 3 months portfolio, forecasts and Planning processes. Local inventory monitoring & demand and supply forecasting. Prepare reporting and KPIs analysis. Support for Process Improvement: Contribute to our continuous improvement initiatives by actively participating in process enhancements, driving efficiency and excellence. Experience Required Minimum 3 years of experience in a similar role is advantageous, demonstrating your ability to excel in Customer service & Planning environments. Education Preferably Degree in Management Engineering or Degree in Economy with a particular interest in the planning and logistics areas. Other degrees will be considered. Languages Fluent English language. Additional languages will be considered a plus. Skills Required Microsoft Office, SAP (having already worked with SAP is an advantage). Advanced Excel skills combined with good analytical skills. Problem solving, proactivity and attitude to “make things happen.” Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to navigate complex environment. Good organizational skills combined with a strong attention to detail and ability to manage priorities based on received inputs. Ability to follow and manage ad-hoc projects. Location Flexible solutions can be envisaged. What we offer You would join a dynamic, fast-growing, challenging and friendly environment. In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and to collective well-being. We want our people to come to work happy every day, and we know how important it is to find the right work-life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people-care services. #J-18808-Ljbffr