CUSTOMER RETENTION AND MONETIZATION LEAD

Job posting title Customer Retention and Monetization Lead Job summary Do you see the magic behind the data? Are you passionate about managing subscription business, in an environment full of constant experimentation and testing? Do you have the strategic mindset? If your answer is yes, wait no longer.
Come and join our team! Job description You will.
Develop retention strategies to reduce churn and increase customer loyalty, customer lifetime value and drive sustainable revenue.
Monitor key retention metrics and KPIs to track progress and identify areas for improvement.
Analyze customer data and behavior to identify patterns, trends, and opportunities for retention and growth.
Cooperate on d evelop ment of targeted marketing campaigns to increase customer engagement, upsell and cross-sell opportunities.
Accountable for planning, monitoring, and developing automatic renewal payment model.
Monitor customer satisfaction levels and take action to address any issues or concerns that may arise.
Work closely with other digital teams (CRO, M arketing A utomation, UX, etc.) as well as other parts of organisation - such as marketing, sales, business systems, product development, to ensure that customer needs are being met.
In cooperation with global and local teams drive adoption of retention business practices and digital lifecycle management programs to existing ESET customers.
Measure the success of customer retention and value initiatives, and adjust strategies as needed to achieve business goals.
Cooperate with global & local digital teams on ideation, preparation & execution of  campaigns aimed at increase sales to existing customers, such as upselling higher-priced products or cross-selling complementary products.
Identify opportunities to upsell and cross-sell based on customer behavior.
Monitor the success of upsell and cross-sell initiatives, and adjust strategies as needed to achieve business goals.
Analyze the results of upsell and cross-sell initiatives to determine their impact on customer value and retention.
Identify and call out issues that stand in the way of business growth and drive necessary change.
Partner with complementary regional and local teams to drive and execute effective performance marketing campaigns aimed at achieving key company strategic goals.
Consolidate and analyze key performance indicators representing individual stages of the renewal process   Stay up -to- date with the latest technology and best practices.
To succeed you need to have.
Education   University degree in Marketing, Business Administration, or a related field   Experience   7+ years of experience in s oftware sales and digital marketing, preferably in a global organization.
Demostrated experience in subscription business and automatic billing model.
Knowledge   Strong analytical skills with experience in data-driven decision making.
Excellent communication and collaboration skills.
Deep critical thinking skills with ability to purse open-ended questions.
Strong project management skills with the ability to manage multiple projects simultaneously.
Experience with CRM software, marketing automation tools, and data analytics platforms.
Familiarity with A/B testing, customer segmentation, and customer journey mapping.
Be able to see " the whole picture " without losing sight of the details   Up to date with the latest trends and best practices in digital marketing     Language   English at C1 level     Communication   Ability to communicate, negotiate and work effectively with a variety of internal and external stakeholders.
Able to find agreement and to explain goals.
External communication with suppliers.
External communication with ESET's offices and partners.
If necessary, be able to clearly deliver presentation to the company's top management.
Personal characteristics   Detailed Oriented   Well Organized   Adaptable   Team Player   Positive Thinker   Trustworthy   Willingness to travel.
1-3 times per year.
For a maximum of two weeks     Employee perks, benefits.
please visit our website.
https://www.
set.
om/sk/o-nas/kariera/benefity/       Basic wage component (gross).
from EUR    *The final basic wage component can be adjusted according to the individual skills and experience of the selected candidate.
* Financial bonus based on performance paid twice a year up to 15% from the base salary paid during the evaluation period (normally 6 months)     Job requisition JR- Customer Retention and Monetization Lead (Open) Primary location Bratislava Additional locations Time type Full time