CUSTOMER OPERATIONS ASSISTANT

VITEC solutions deliver easy-to-use technology that ensures high-quality, low-latency HD video, capturing live and recorded events for seamless distribution in a multitude of formats anytime, anywhere, to any device. This is a full-time, hourly position, with in-office working hours, Monday-Friday. 40 hours a week. Under the daily direct supervision of the Customer Operations Team Lead, the Customer Operations Assistant will perform a variety of clerical, customer service, and administrative duties to support operations and accounting activities. This role is essential in supporting the day-to-day operations in all things related to receiving customer orders, ensuring orders are processed smoothly, efficiently, and timely, while delivering quality products by following standard manufacturing procedures. Essential Functions: Customer Operations responsibilities for the management of customer orders, loans and Return Material Authorization (RMA) tracking and processing. -Point of contact for customer issues such as stock delays, shipping delays, errors, etc. Customer orders management: Order processing using current CRM (Salesforce) and ERP (Epicor) systems. Working with manager, maintaining sales order dates, customer need by and ship by dates. Split orders for shipping in both systems. Liaise with Customer Operations team on any stock issues identified. Loan management: Loan processing using current CRM (Salesforce) and ERP (Epicor). Loan stock checking. Maintain loan reports and pro-actively chase loan returns. RMA Customer communication about RMA returns. Maintain RMA reports and pro-actively chase returns. Customer estate maintenance -Updating estates in ERP for renewals and other needs. -Liaise with Customer Support, Quality Engineer and other department teams on support issues. -Prepare and email welcome pack/letters to customers and file on correct network location/folder. Basic Bookkeeping using ERP system -Process accounts receivable and email customer invoices/statements. -Enter accounts payable data based on mail received or instructions from Accounting Manager. -Ensure all transactions are properly completed in the ERP system. -Utilizes analytics to monitor and measure performance. -Other duties from time to time may be required in relation to the configuration and logistics of products. -Will act as back up for Accounting Manager on as needed basis. Key Dimensions of the Role: Key Skills ·Administrative Support ·Order Tracking and Processing ·Filing of Shipping Documentation ·Distribution Software ·Proven analytical and organizational ability. ·Ability to foster trusting relationships with colleagues. ·Experience coordinating activities within functional responsibility and collaborating with other groups to achieve results. Personal Qualities: ·Great attention to details. ·Thrives in an independent working environment. ·Skilled at giving and receiving constructive feedback. ·Critical thinking and problem-solving skills. ·Written and oral communication proficiency ·Anticipate and prepare for potential order issues ·Proficient with Microsoft Office. ·Quick learner and technically inclined ·Proven track record of customer service experience is essential. Qualifications Associate’s degree or related work experience preferred. Proven work experience in a technical or operations role. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About VITEC VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network. From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems. Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG for continued environmental efforts to reduce greenhouse gases. Why work for VITEC? People Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference. Work/life balance When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible. Growth Potential Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal – check out our company timeline and corporate overview – our future direction is clear. Diversity and Inclusion Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart. Team Culture Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is located. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well. Benefits We take care of everyone. What makes us tick is our people. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional and social wellbeing. You can find out more about the benefits we offer from the HR Contact in Country. How to Apply VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role.