CUSTOMER EXPERIENCE COORDINATOR
Descrizione dell'offerta di lavoro
The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance and ensure that the front office team adhere tocustomer excellence standards.
Role purpose.
Ensure a flawless and effortless customer experience to current and potential customers.
Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guests Provides information regarding the marina and the different offerings Handles all customers’ compliments,comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
Proceeds with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation Handles all check in and details of customers in the relevant Customer Relationship system Processes customer transactions and may take payments following established policies and procedure Maintains customer data in the system Customer Service attitude Organisational and planning skills Ability to prioritise tasks effectively Attention to detail and problem-solving skills Excellent communication (written and verbal) and presentation skills Negotiation skills High resilience Strong interpersonal skills, a proven team player with a “can do” attitude A creative mind with an ability to suggest improvements
Dettagli dell'offerta
- RANDSTAD ITALIA
- 01/11/2024
- 30/01/2025
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