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CUSTOMER EXPERIENCE (740793)

Roma - Lazio

Descrizione dell'offerta di lavoro

Multinational Pharmaceutical CompanyManpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry.The responsibilities include:Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and communicating investigation results.Interacting with customers, distributors, and internal stakeholders like CQA, Medical Information, Regulatory Affairs, and Pharmacovigilance.Supporting escalated complex complaints and serving as a product expert.Making decisions on replacements, credits, or warranty claims, partnering with CQA for translation support, and assisting in process improvements.Deciding on vigilance reporting and preparing relevant reports for submission.Requirements:High school diploma required; college or a 2-year Associate Degree preferred;Experience in quality or customer service in healthcare settings;Excellent customer service skills, both written and oral communication.Proficiency in English (mandatory)If you are seeking a new career opportunity in a dynamic and stimulating environment, join us!Excellent oral and written English skills +1 Years of experience in customer service by helplavoro.it
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Dettagli dell'offerta

Azienda
  • Manpower ON SITE CENTRO
Località
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 18/10/2024
Data di scadenza
  • 16/01/2025
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