CUSTOMER CARE TRANSFORMATION LEAD
Descrizione dell'offerta di lavoro
work in constant partnership with internal stakeholders.
nurture productive relationships built on a common goal of customer obsession and commercial success.
review and discuss with bd, sfe, marketing team, customer service team, comm.
ops.
members kpi concerning customer satisfaction, providing insights and suggesting corrective actions.
monitor and understand market trends in terms of raising customers' needs, behaviors, and dissatisfaction to proactively propose actions to meet new requirements or solve dissatisfaction issues take care of all activities related to customer care systems or data management strategically support the sfe and customer care director in revamping and optimizing the sfe systems and related analytics, working closely with the commercial effectiveness manager lead the data fusion strategy implementation, working closely with digital marketing to enable a 360 customer experience approach.
competenze ed esperienza the successful candidate has proven experience in customer care transformation in dynamic companies with track record on building strategical and synergetic relationships among the key stakeholders inside and outside the company.
crm management experience and a strong relationship/connection with field force is strongly recommended.
office based - rome completa l'offerta great international opportunity
Dettagli dell'offerta
- Page Personnel
- 60000€ - 60000€
- 24/09/2024
- 23/12/2024
Posizione: customer care luogo di lavoro: ancona tipologia contrattuale: full-time se ti entusiasma l’idea di aiutare le persone e risolvere sfide quotidiane, abbiamo l’opportunità perfetta per te! stiamo cercando un/a addetto/a al customer care pronto a fare la differenza......
La divisione specializzata inhouse services di randstad italia ricerca, per azienda leader nel settore telecomunicazioni, operatori customer care inbound presso la sede di napoli... l'operatore customere care inbound si occuperà di attività di assistenza tecnica e gestione reclami per nota commessa energetica......
Capacità di risolvere problemi in modo rapido ed efficiente... coordinamento dei pacchetti clienti e gestione di eventuali riordini... requisiti: -eccellente conoscenza lingua italiana... unisciti a noi per contribuire al nostro impegno nel settore della salute! invia il tuo curriculum con foto......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking......
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service outbound - care (no vendita) il candidato ideale ha un forte orientamento al raggiungimento degli obiettivi, ottime doti relazionali e dimostra una spiccata......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... job responsibilities: rispondere alle richieste dei clienti in modo professionale, preciso e puntuale gestione call, e-mail e chat relativi a informazioni......
