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COORDINATOR TRAINING CUSTOMER CARE MANAGEMENT (TEMPO DETERMINATO) | POSIZIONE INTERNAZIONALE

Descrizione dell'offerta di lavoro

For us, service is an attitude and we love the cross-section. You think we mean average? No, definitely not. We offer our customers a seamless and inspiring service experience along the entire customer journey. Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in order to improve our service together. Your task As an empathetic jack-of-all-trades, you will work in our cross-functional epicenter for end-to-end optimization of customer satisfaction and be responsible for international training management, both internally and externally (inter/national service providers). The conception and implementation of international train-the-trainer events (specialist and communication training) to build up multipliers is one of your main tasks. You will develop and implement digital and innovative learning and training content - also in English. Your contribution You are a trainer with heart and soul. At the same time, you can also analyze and drive forward measures for further development. With the customer in focus, you further develop the monitoring of results of training and optimization measures, which are mapped and made measurable in monthly, international reporting. Your environment You will work cross-functionally and internationally with your colleagues in quality management, communication and knowledge management as well as the operational teams and partners to further develop and shape training management. Your freedom We are looking for support for our ambitious challenges, because we are currently embarking on a transformation towards consistent customer orientation in line with the increasingly digital world of services. This means it will be strategic in its orientation, dynamic and very challenging in the here and now. And you will use your expertise to help shape a cross-functional organizational design. One thing it won't be - boring. #J-18808-Ljbffr
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Dettagli dell'offerta

Azienda
  • Fine Foods Pharmaceuticals N.T.M. Spa
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 03/01/2025
Data di scadenza
  • 03/04/2025
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