COORDINATOR TRAINING CUSTOMER CARE MANAGEMENT (TEMPO DETERMINATO) | POSIZIONE INTERNAZIONALE

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, ... è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.* *Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB For us, service is an attitude and we love the cross-section. You think we mean average? No, definitely not. We offer our customers a seamless and inspiring service experience along the entire customer journey. Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in order to improve our service together. Your task As an empathetic jack-of-all-trades, you will work in our cross-functional epicenter for end-to-end optimization of customer satisfaction and be responsible for international training management, both internally and externally (inter/national service providers). The conception and implementation of international train-the-trainer events (specialist and communication training) to build up multipliers is one of your main tasks. You will develop and implement digital and innovative learning and training content - also in English. Your contribution You are a trainer with heart and soul. At the same time, you can also analyze and drive forward measures for further development. With the customer in focus, you further develop the monitoring of results of training and optimization measures, which are mapped and made measurable in monthly, international reporting. Your environment You will work cross-functionally and internationally with your colleagues in quality management, communication and knowledge management as well as the operational teams and partners to further develop and shape training management. Your freedom We are looking for support for our ambitious challenges, because we are currently embarking on a transformation towards consistent customer orientation in line with the increasingly digital world of services. This means it will be strategic in its orientation, dynamic and very challenging in the here and now. And you will use your expertise to help shape a cross-functional organizational design. One thing it won't be - boring. Where bonprix is, is ahead. That's why we need people like you, who are simply further ahead in their minds. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following: Your education You have a degree or an apprenticeship with a commercial focus. Your experience Ideally, you have at least 2-3 years of professional experience in the training sector. Your skills You have several years of experience and knowledge of common training management methods and tools as well as basic knowledge and initial experience in project management. You have a strong understanding of processes, knowledge and experience of agile working methods. Your German and English skills are excellent - maybe you have other language skills? Your soft skills You have very good time, self- and organizational management skills. You are characterized by a convincing, motivating, winning, self-confident and professional appearance. A strong customer focus is essential for this role. You should also be a strong communicator and have a high level of intercultural competence to be able to operate successfully in a diverse environment. Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now! sede lavoro per candidati Italia: Valdengo (BI) - possibilità lavoro ibrido.