CLIENT SERVICE EXPERT
Descrizione dell'offerta di lavoro
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
We are looking for a Client Service Expert Italy & Iberica where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us.
We're bold and inventive, revealing astonishing things like no one else can.
A world of wonder awaits you.
About the job Support Customer Service Team in the following activities.
First level support (1-to-1) for all administrative queries for all Wholesale channels (IR MOB/MUB) e.
.
missing/damaged parcels, product availability, credit and stock returns, orders and invoices etc.
Orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), track deliveries for IR MOB and MUB accounts, as well as additional special processes required.
Key users for B2C systems as SAP, SRP, EPOS and Kronos/Quinix Back-end activities for CRM systems, ensuring loyalty member data is checked, maintained and processed correctly.
IR MOB/MUB stock recall or returns, from securing initial authorization and receipt of product, to the handling of correct input and approval in SAP.
Providing feedback as well as any other on improvement areas.
About you We are looking for a unique and amazing talent, who brings along the following.
Minimum 2 years of work experience in a fashion customer- and commercial focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business with SAP know-how Advanced verbal communication and presentation skills Excellent organizational and planning skills.
Strong customer service focus and relationship building skills.
Proactive problem solver with ability to manage change effectively.
Ability to work with multiple stakeholders.
Local language, English & Spanish proficiency skills Excel advanced skills About Swarovski Swarovski is a Wonderlab where magic and science meet.
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship.
Founded in in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.
Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage.
This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Dettagli dell'offerta
- SWAROVSKI
- Tutta l'Italia
- Imprecisato - Imprecisato
- 12/08/2024
- 10/11/2024
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service engineer hvac... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero occupandosi......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... requisiti di lavoro your profile: must have cosmetology background cosmetics and luxury sensitivity excellent communication skills......
For our plant based near verona we are looking for: aftersales service manager industrial vehicles m/f essential duties • lead the service and spare part dept... • guarantee an excellent spare parts delivery service • manage service-related customer concerns such as warranty issues, job scheduling, job......
Addetti/e customer service da inserire presso la sede di via tiburtina n... società specializzata in servizi post-vendita e assistenza clienti in ambito gdo, service partner di mondo convenienza, ricerca: n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer service......
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future... apply today! per un importante cliente nel settore automotive, siamo alla ricerca di brillanti risorse da inserire come addetti al......
Addetti/e customer service da inserire presso la sede di roma, zona parco de' medici... società specializzata in servizi post-vendita e assistenza clienti in ambito gdo, service partner di mondo convenienza, ricerca: n... l'obiettivo è quello di avere risorse formate nella realizzazione di un customer......
Requisiti di lavoro requirements your profile: must have • cosmetology background • cosmetics and luxury sensitivity • excellent communication skills, empathy & high focus on customer satisfaction • customer orientation, problem solving skills, teamwork • native language skills in greek or at least......
Live chat, phone, emails, webforms, social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner requisiti di lavoro requirements your profile: must have • hair color background • cosmetics and luxury sensitivity (personal interest) •......
