CLIENT LIAISON OFFICER (AGED CARE)

Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity. Benefits of Becoming a Right at Home Caregiver The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called ‘Right About You!’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home. Description Right at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve. We are seeking a professional, compassionate, and highly organized Client Liaison Officer to join our team on a maternity leave cover basis, with the possibility of becoming a permanent role for the right candidate. In this pivotal position, you will ensure a seamless client experience by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery. The Client Liaison Officer will be responsible for: Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services. Handle daily client inquiries, feedback, and complaints with professionalism and care. Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery. Educate clients and families on available services and care plan benefits, ensuring clarity and understanding. Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs. Oversee recruitment, orientation, and retention of care teams, ensuring efficient operations. Collaborate with the accounts department to ensure accurate billing aligned with care plans. Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date. Stay informed on industry trends in aged care, disability services, and health sector developments. Qualifications Diploma or Bachelor’s degree in Aged Care, Community Services, or a related field. Proven experience in care coordination or case management, particularly within the aged care sector. Strong knowledge of aged care services, including Home Care Packages and NDIS. Ability to develop and manage person-centered care plans that meet individual client needs. Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving. Proficiency in using CRM systems and maintaining accurate client records. Familiarity with health, disability, and aged care regulations and best practices. Valid First Aid and CPR certifications. Current National Police Check. Full driver’s license and the right to work in Australia. Preferred Skills Nursing qualifications or a clinical background would be highly regarded. Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients. Experience in the recruitment, training, and management of care teams. If you are passionate about providing top-notch client care and building lasting relationships, we’d love to hear from you. Please submit your resume and cover letter outlining your suitability for the role. #J-18808-Ljbffr