BOTTEGA VENETA GLOBAL OMNICHANNEL & CUSTOMER EXPERIENCE COORDINATOR

Summary Bottega Veneta – Inspiring individuality with innovative craftsmanship since .
Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook.
An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
Job Description We are currently seeking an Global Omnichannel & Customer Service Experience Coordinator as part of our dynamic team in Milan.
How you will contribute.
Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
Prepare and present reports on omnichannel performance metrics.
Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
Perform store visits both nationally and internationally.
Who you are.
Minimum of 3 years of experience in a role that combines digital and retail, preferably within the luxury sector or a well-structured organization.
Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment.
Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions.
Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends.
Excellent interpersonal, team collaboration, communication, and presentation skills.
Fluent in English; proficiency in French is considered a plus.
Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus.
Why work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type Regular Start Date Schedule Tiempo completo Organization Bottega Veneta S.
.
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry.
Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way.
We capture these beliefs in our signature.
“Empowering Imagination”.
In , Kering had over employees and revenue of €20.
billion.
Join us to shape the Luxury of tomorrow with us.
Can’t find a role that fits right now? Send us your CV today.
Our team is always on the lookout for extraordinary talent for open positions.
GET STARTED