1ST LINE SERVICE DESK ANALYST

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. https://....uk/blog/best-companies-award Due to our exciting, ongoing growth within the IT, Telecoms and Communications Sector, we are looking for an ambitious Support Desk Analyst with a willingness to learn. You will assist the company in supporting our customers, as well as providing internal IT support within Opus, gaining exposure to a wide variety of different technologies. Join our Technical Services Team The responsibilities for this role include: 1st / 2nd Line IT support 1st / 2nd Line Network and Telecoms support Working with 3rd party connectivity suppliers to fix problems with our customers’ voice and data networks, telephone lines Building and configuring laptops for our IT managed services clients Maintaining accurate ticketing records, categories, and knowledgebase within CRM system Maintaining an up-to-date knowledge of the IT industry and provide new ideas to help expand the technical services portfolio Salary £28-£30k DOE 25 Days Holiday + 8 Bank Holidays Hybrid working to include 3 days a week in our Reigate office To cover hours between 07:30 and 19:00. Either on an early 07:30-16:00 or late 10:30-19:00 shift Other organisations may call this role First Line Technical Support Engineer or Service Desk Engineer Who are we looking for? We are seeking a 1st Line Service Desk Analyst with: At least 2 years previous MSP Service Desk experience Fundamental Microsoft basic admin, Telecom VOIP and SIP understanding Familiarity with general Customer Service handling relationships & CRM systems Any Provisioning / support of Gamma, Virtual1, Expo-E, broadband ADSL/VDSL and high speed Leased Lines would be an advantage At least 5 GCSE’s to include passes in both Maths and English Passion to develop and learn industry best practice, such as ITIL service strategy COMP TIA certification is desirable What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000) Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £3k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning