LAVORO GUEST RELATIONS HOTEL FIRENZE, TOSCANA

Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries... resolve guest complaints promptly to ensure satisfaction...

Build upon your classroom studies through our hotel internship program opportunities... our internships are typically available in many different areas of the hotel...

\u00b7            current experience with an international branded hotel group...   guest services   build long term, commercially beneficial relationships within...

\u00b7        demonstrates knowledge of guesthouse accommodations, guest services, and local vendors... disclaimer this job posting is for a position at a hotel...

guest experience excellence: anticipate guest needs and provide proactive service during overnight hours... handle guest belongings with care and confidentiality...

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc...

Proficiency in hotel property management systems (opera pms) is required... respond swiftly and effectively in any hotel emergency or safety situation...

A deep understanding of fine dining service procedures, food and beverage offerings, and guest relations... ability to handle guest complaints with tact, diplomacy...

Extensive knowledge of food and wine, guest service, cost control, labor control, menu writing, merchandising and accounting are required...       by helplavoro...

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture...

guest experience: ensure that desserts and pastries are presented beautifully, contributing to the overall guest experience... feedback & continuous improvement:...

Address guest requests, concerns, and inquiries related to housekeeping, providing solutions and maintaining a positive guest experience... monitor and manage housekeeping...

Le sue responsabilità includeranno: imparare ad accogliere gli ospiti, svolgere check-in e check-out, guest relations, attività di concierge, supportare il reparto...