• Lavoro post
  • Carica CV
  • Accedi
Vedere l'offerta completa

TECHNICAL SUPPORT REPRESENTATIVE - HELP DESK

Descrizione dell'offerta di lavoro

Technical Support Representative - Help Desk Location: Ciudad De Mexico, Mexico, 03810 Job Id: 59514 Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. IT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities. How you’ll spend your day Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain. Follow a standard call flow and service request / incident handling processes: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket to the appropriate resolver team. Use technical resources and tools, answer end users’ queries. Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance. Your experience and qualifications English – reading, writing, speaking Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma 1 to 3 years' experience as a technical service desk agent Worked as part of 7/24/365 global operations teams Excellent logical reasoning, troubleshooting and problem determination skills Knowledge and experience with Remote takeover tools Understanding of ITIL (IT Infrastructure Library) Experience with ServiceNow or similar Incident Management Tool Knowledge on handling Service Requests and Incidents Knowledge on Email tools like MS-Outlook and MS-Exchange Knowledge on Networking (VPN/Connectivity Issues), Internet Security Knowledge on Windows, Mac O/s (Basics), Android, iOS Knowledge on instant messaging tools like MS-Teams Working knowledge on O365 Experience with working in a pharma / Biotech / GxP environment is preferred Reports To First Line Manager Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. #J-18808-Ljbffr
Vedere l'offerta completa

Dettagli dell'offerta

Azienda
  • Tevapharm
Località
  • Tutta l'Italia
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 06/01/2025
Data di scadenza
  • 06/04/2025
Come riconoscere le false offerte di lavoro
Sistemista junior help desk 1° livello
Sincrono formazione srl

Gruppo sincrono, holding company ict di consulenza e formazione che opera sul mercato dal 1993, sta selezionando per un'importante opportunità professionale per un nostro cliente su roma, un sistemista junior help desk 1° livello, l'attività sarà svolta in sede, *il candidato verrà inserito in progetti......

Technical Support Pre - After Sales
Studio Santagostino

Sede: milano paese: italia tipo di contratto: tempo indeterminato descrizione: azienda di progettazione e produzione di gruppi di continuità ricerca una figura di technical support pre - after sales la risorsa dovrà occuparsi dell’assistenza tecnica dei clienti, interagendo con l’hq e le funzioni marketing......

Help desk
Programs & projects consulting s.r.l.

E 216/03... i dati saranno trattati e conservati esclusivamente per finalità presenti e future di selezione e di reclutamento, garantendo i diritti di cui agli art... vuoi lasciare il segno? in programs & projects consulting avrai la possibilità di accrescere le tue competenze informatiche in......

Formatore Tecnico - Technical Trainer Heavy Equipment (M/F)
Baumann sideloaders srl

For our factory in the province of verona we are looking for: technical trainer heavyequipment - formatore tecnico (m/f) we are seeking a highly motivated technical trainer to join our service team... requisiti di lavoro qualifications: proven experience as a technical maintenance and/or instructor......

3D Designer Technical Writer Industrial Vehicles  (M/F)
Baumann sideloaders srl

Manage other technical documentation ensuring the correctness and accuracy of information... a minimum of 1 year of experience as a 3d designer or technical writertechnical studies, mecanical o automotive specialization are preferredgood knowledge of italian and english, both written and spoken......

MAINTENANCE / TECHNICAL DEPARTMENT
Rainsteal Oil & Gas Limited, UK.

Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......

Mechanical 3D CAD Designer- Technical Writer
Baumann sideloaders srl

Manage other technical documentation ensuring the correctness and accuracy of information... coordinate and give support to other departments such as manufacturing and electrical design dept... we are looking for our offices in cavaion veronese a motivated mechanical 3d cad designer- technical writer......

Technical Leader
Programs & Projects Consulting S.r.L.

Cosa ti aspetta? siamo alla ricerca di un figura che in qualità di technical leader si occuperà della seguenti attività: focal point tecnico delle attività coinvolte; partecipazione alla stesura di un piano di migrazione rispettando le tempistiche; partecipazione alla stesura dei run book di migrazione......

Dutch Customer Service Representative for Majorel Italy
Majorel Italy srl

Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals... explore you career possibilities and work on your personal development... are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking......

SENIOR/MEDIO TECHNICAL LEADER
Programs & Projects Consulting S.r.L.

Supporto al team di sviluppo per gestione fixing support post migrazione... partecipazione alla stesura di un piano di migrazione rispettando le tempistiche... partecipazione alla stesura dei run book di migrazione e verifica avanzamento testing degli applicativi... lavorerai all'interno di un team gia'......