TECHNICAL SUPPORT PROFESSIONAL BMS AND CONNECTED DEVICES

Create a better tomorrow with us.
We are looking for a Technical Support Professional for Building Management Systems & Connected devices to be hired with a permanent contract in Milan within the Siemens Smart infrastructure Buildings  area.
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation.
Our technology addresses real problems that affect the future of humanity.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge As Technical Support professional for Building Management Systems part of the HQ Technical Support team (3rd level) you will be responsible for providing advanced technical support and expertise for Siemens' building management systems, Edge and Connected devices.
The 3rd level support professional will serve as a technical subject matter expert, collaborating with cross-functional teams to resolve complex issues and drive continuous improvement of Siemens' technical support capabilities.
Provide support and troubleshoot technical issues with Siemens technical experts in the countries during the entire product lifecycle (design, commissioning and maintenance) of Siemens On-premise and Off-premise solution (SaaS).
Key Responsibilities.
Provide advanced technical support and troubleshooting for complex issues related to Siemens building management systems, connected and edge devices Analyze system logs, network configurations, and device diagnostics to identify and resolve advanced technical problems Collaborate with product development, engineering, and field support teams to escalate and resolve complex technical issues Develop and maintain in-depth technical documentation, user guides, and knowledge base to support the technical support team and customers Conduct root cause analysis and provide recommendations for process improvements to enhance the overall technical support experience Stay up-to-date with the latest product features, industry trends, and technological advancements in building automation, connected home, and edge computing To be a perfect fit for this role, you would already have.
2+ years of experience in technical support or customer service for building automation systems, or edge computing devices Problem-Solving, Communication, Organizational, Flexibility and Adaptability, Resilience skills are required.
Be oriented and motivated on new technologies and a basic knowledge on them is highly appreciated.
Knowledge on HVAC, Edge and IoT is required.
Passion to never-stop growing.
Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge.
Proficiency in English and Italian Eligibility to work in Italy What we offer Flexibility.
trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
Welfare.
flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
Never stop growing.
plenty opportunities for continuous and individual learning journeys An inclusive team culture where you can be yourself Join us and be yourself.
Inclusion is our ambition! Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment.
Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.