TECHNICAL SUPPORT ENGINEER II
Descrizione dell'offerta di lavoro
Join our 20-member team and assist our premium partners and distributors all around the world.
All the issues you will be dealing with are of a have-never-seen-this-before style.
No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.
Job description As our Technical Support Engineer, you are expected to.
Provide technical support for ESET products to our customers and partners Search for solutions of issues in cooperation with developers Gather data about new issues solved and provide them to other teams / departments Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.) Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues For complex issues provide detailed findings to developers Provide 24/7 availability to our partners (11.
hour shifts, in average there are 14 shifts per month).
Ideal candidate has.
At least 5 years of experience on similar position Active English language (min.
B2 level written and spoken) Active Slovak language (min.
B2 level written and spoken) Excellent communication skills Problem solving and solution seeking attitude Drive to learn Knowledge of at least one of the following is a must.
Advanced/expert knowledge of UNIX/Linux OS Advanced/expert knowledge of Microsoft Windows Server Basic knowledge of following is a must.
RDBMS Active Directory and GPO Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark) Networking Tools and Utilities AV/Firewall Rules and Policies Virtualization Knowledge of following is an advantage.
Microsoft Exchange Server Microsoft SharePoint Server IBM Lotus Domino / HCL Domino Android Mac OS X ESET PROTECT Experience with antivirus products Experience with REST APIs Employee perks, benefits.
please visit our website.
https://www.
set.
om/sk/o-nas/kariera/benefity/ Basic wage component (gross).
from EUR Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
Job requisition JR- Technical Support Engineer II (Open) Primary location Bratislava Additional locations Time type Full time
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- Imprecisato
- 07/09/2024
- 06/12/2024
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