TECHNICAL ENGINEERING APPRENTICE

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence. We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes. We are now looking for a Technical Engineering Apprentice to join the team! Alongside the study element of the role, the main duties consist of: Day to day management of Technical Tickets, ensuring SLAs are achieved, reporting is accurate and customer communications are performed in a timely manner. Work alongside and coordinate with the TechnicalManager to ensure synchronization of tasks and achievement of company goals. Read and understand technical manuals in conjunction with manufacturing processes. Build customer relationships both internally and externally. Provide technical assistance to customers via telephone and remote support software. Assist in root cause investigation of product and service related complaints and explore preventative measures. Support NPD project progression. Develop into first line point of contact for all customer tech queries. Ensure you are kept up to date with supplier product changes, company processes, new product ranges and developments. Maintain a proactive, professional and efficient customer service provision. Supporting Production in regard to SOP generation and new process development. Engagement with suppliers in relation to product development and feedback. This is an exciting opportunity for somebody who is inetrested in the Technical Engineering field. To help evidence this we would like to see examples of: Excellent attention to detail Enthusiastic, driven, creative and focused Commitment to own development; Supporting and encouraging others to develop their knowledge, skills and behaviours Able to initiate, manage and adapt to change Excellent communication skills Well organised and able to prioritise workload Effective Time Management Reliablity and punctual In return, we offer: A Technical Engineering Apprenticeship Level 4 Qualification 28 days holidays (inc BH) increasing with service Birthday day off Pension scheme Ongong trainng and personal development opportunities Salary sacrafice schemes* Social events Recognition Awards Length of Service Rewards Employee Assistance Programme: 24/7 helpline & face to face counselling *subject to terms and conditions We are arranging interviews and are keen to speak to you - so apply now! Thank you for your interest in working for Emplas Window Systems. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies. We welcome applications from everybody regardless of gender or age and from any and all backgrounds. This role is full time - Monday to Friday 8:30am - 5:00pm. Place of work is our Wellingborough site.